Job title: Business Trainer

Department: Learning and Development, People Team

Location: Halifax, hybrid working. Some national travel may be required

Hours: 37.5 hours per week

Salary: Competitive

We’re looking for a Business Trainer to be part of our success story.

**Listed in the 2022 Sunday Times 100: Britain’s fastest-growing private companies.

**Great career development opportunities – grow with us.

About the role

Deliver a range of training solutions across the group to a high standard, ensuring colleagues are equipped with the right skills to perform their roles effectively. Training may include; new Inductions, existing colleague upskills and refreshers, bitesize learning, workshops, courses and mandatory learning.

Key responsibilities

Deliver all contact centre inductions across multiple departments
Support the creation and updating of all Induction resources ensuring that the material remains relevant and appropriate to the requirements
Collaborate with subject matter experts and stakeholders to ensure content is accurate and understood by the trainer before delivering it within the Academy
Assist in building training activities that are interactive, engaging and cater to a range of learning styles
Support any upskilling requirements in collaboration with key stakeholders
Acting as a point of support for all training related queries from new team members and People Managers
Maintain any process documents, ensuring material is up to date and relevant
With appropriate guidance, apply lean methodology concepts to all activities that you complete.
Complete training records and assessments for all team members in the Academy at agreed points in time to evaluate competency, suitability for the role and feedback to the appropriate People Manager
Strong understanding of operational processes and procedures.
Excellent communication and presentation skills.
Ability to develop engaging and effective training materials.
Proficient in e-learning tools and Learning Management Systems (LMS).
Strong organisational and time-management skills.
Ability to assess training needs and evaluate training effectiveness.

Skills and experience

Communication – Clear and concise verbal, written and digital communication. Engaging presentation style ensuring group participation and interactivity
Analysis – Identifies learning intervention improvements and provides solutions
Collaboration – Strong interpersonal skills and able to collaborate with all key stakeholders and ensures a good working partnership with key stakeholders
Self-starter - Seeks out self-development opportunities with a working PDP.
Problem Solving – Uses learning methodologies and collaboration to solve learning requirements (underpinned by Lean methodology).
Design skills – Designing content to high standard that is fit for purpose
Adaptability and flexibility in training approach
Strong problem-solving skills
Attention to detail
Ability to work independently and as part of a team
Personal Integrity – Possesses and displays high professional standards, maintains confidentiality and is a role model for new team members and peers

Benefits

33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody!

What you can expect from us

At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we'll make sure you have all the support you need to succeed.

From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we’ll go out of our way to show how much we appreciate you.

A bit about us

Named by the Sunday Times as one of the UK’s 100 fastest-growing private companies, we employ more than 700 team members nationwide.

We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.

We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.

Want to know what it’s like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers:

Purpose: Make someone's bad day better

Values:

Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
Strive for better – Be bold. Challenge the norm – make small improvements often.
Win together – Be a team-player. Win together, learn together, respect each other.

Activate Group Limited

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