In a world where change is constant, ArvatoConnect stands at the forefront of innovation. We partner with forward-thinking organisations to reshape and reinvent how they connect with their customers. By delivering cutting-edge, technology-driven solutions, we create exceptional experiences that foster stronger connections, enhance loyalty, and drive growth.

Future shapers. Experience makers

The Role:

The Financial Customer Services Trainer will be responsible for supporting and empowering colleagues to deliver good outcomes to the customer base of our market-leading automotive client. This will be done through delivery of all customer service advisor operational training activity, including initial induction and ongoing training interventions, continuous improvement or quality lead / identified training needs analysis; new / changed process or product training and promoting the ongoing achievement of all annual mandatory training being completed on time.

Working with our clients training team to support them in achieving all their short and long terms business objectives whilst also delivering our own contractual quality and service delivery obligations.

*Please note this an on site position and there isn't the opportunity to work remotely.

What you’ll do:

Maintain accredited training status on all appropriate Lines of Business through the ongoing delivery of both initial client induction content and targeted refresher training
Effectively able to identify training needs and knowledge gaps in the operation and the ability to work with front line Team Managers, Quality Analysts and Senior Operations Managers to helping to deliver continual improvement and ongoing training.
Collaborates with client training team to support and input into the clients Training Strategy and the development of specific training development plans
Optimise the teams training portfolio as companywide development and other targeted courses are offered to all employees and managers.
Work with service delivery to plan and schedule training courses. Monitor to completion and track trainee feedback on the effectiveness of all training to drive continuous improvement
Regular engagement with the operational leadership team in order to support them in delivering tailored training programs, courses and ongoing learning interventions.
Monitor and take appropriate actions to improve the quality of the delivery measured by learners’ and feedback to client training teams Create and conduct regular Knowledge Checks concluding the knowledge transfer to close training delivery

What you’ll bring to the table:

Minimum of 2 years’ experience of working within an automotive client account or a similar FCA regulated contact centre environment
Up to date TAP training qualification
Knowledge of training processes and procedures and training administration as an advantage
Experience in creating training material and the use of Training authoring tools or other relevant technology
Results-oriented with exceptional coaching and feedback skills
Strong communication and facilitation skills
Excellent Time Management and organisational skills
Creative, energetic and a positive role model with commercial and business acumen

In return, we’ll offer you:

25 days (Plus 3 public/bank holidays which must be taken to cover Christmas day, Boxing Day & New Year's Day) (Pro Rata)
Excellent on the job training and on-going core skills development
Life assurance and access to a company pension scheme (after qualifying period)
Exclusive staff discounts at holiday, leisure & other retailers, so you can buy and do the things you love for less
An employee assistance programme to ensure your wellbeing
A shuttle bus from the local train stations directly to our office
Monthly employee-voted awards to recognise your achievements
Unique career opportunities
A chance to work as part of a great team in a rewarding role
Fantastic facilities at our Datchet office including on-site gym

If you want a role where you’re encouraged to be 100% you every day and you're happy with the following final points, get in touch and apply today!

Credit checks will be undertaken on all successful candidates. Any CCJ’s, bankruptcies or IVA’s must be declared at interview stage and proof that payment plans are in place will be required

Diversity & Inclusion Statement:

It’s our differences that make our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.

ArvatoConnect

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Financial Customer Services Trainer