We're seeking a warm and friendly Reception Team Leader to support with the management of our Front Office team in delivering an exceptional guest experience.

As Reception Team Leader, you'll become a member of our family who helps us create amazing experiences for our guests through delivering warm hospitality in every interaction.

Your day to day will involve:

Supervise, motivate and develop the Reception team
Ensure all team guest interactions are warm, friendly, accurate and efficient
Effectively respond to Guest queries and provide recommendations on Hotel products and services
Undertake and manage administration procedures in line with company procedures
Utilise the PMS system (Opera) to effectively manage all bookings and accurate billing
Work with your team and the wider hotel to provide the best possible service
Act as Duty Manager (Responsible Person) as required and deputise for the Guest Service Manager as required

Who are we looking for?

Every day, we want people to come to work to make people feel at ease through delivering warm hospitality. To achieve this, as Reception Team Leader, you will need to be friendly, extremely personable and have the ability to deliver the company standards in each interaction.

As Reception Team Leader, you will be passionate about hospitality and your warm, genuine and professional personality will shine through as you work with your team to provide the highest standards of hospitality. You will have previously supervisory experience and ideally have experience of working with Opera PMS.

If you are natural leader, have a flair for organisation with great communication skills, then this could be the role for you.

In return, we are offering a rewarding role with scope for career progression along with;

A fun environment where you will receive the training and support to develop and progress
Wagestream - the ability to access up to 40% of your wages as you earn them each week
Free parking
Tips paid monthly
Free meal whilst on duty
Health cash plan with access to discounted perks
Employee Assistance Programme
Enhanced maternity and paternity pay
Apprenticeships available
Use of our brilliant gym on site and discounted Spa treatments
28 days annual leave (rising to 33 days after 5 years)
Discounted accommodation, food and drink in our beautiful properties across the country
Pension & Life assurance
Long service awards, including free meals and free stays with your friends or family

We'd love to meet you - Come and join our Daniel Thwaites Family

Aztec Hotel & Spa

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Reception Team Leader