12 month FTC - Must have Microsoft Dynamics

At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets.

We are in a period of accelerated growth, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career!

The Role

The Dynamics Trainer will play a critical role in driving the successful adoption and effective use of Microsoft Dynamics across the organisation. This position involves designing, delivering and evaluating customised training programmes to equip employees with the skills to leverage Dynamics in achieving business objectives.

Responsibilities:

Training Design and Delivery:

Develop and deliver engaging, tailored training sessions primarily for Sales and Customer Service teams, with additional support for Marketing and Finance teams as needed
Create comprehensive user guides, eLearning modules and interactive training resources using tools such as Rise Articulate
Ensure training materials are accessible, up-to-date and aligned with the organisation's customised Dynamics system

Onboarding and Support:

Provide Dynamics onboarding support for new starters
Serve as a key contact for training-related queries, offering troubleshooting and guidance as required

Collaboration and Stakeholder Engagement:

Partner with department leaders and the Dynamics project team to identify and address specific training needs
Work closely with IT and change management teams to ensure training aligns with system updates and operational goals

Training Evaluation:

Assess the effectiveness of training programmes through participant feedback and performance metrics
Continuously enhance training content and delivery based on insights and user needs

Continuous Improvement:

Stay informed on Dynamics updates, new features and best practices, particularly in CRM and sales functionality
Proactively recommend improvements to the system and related processes to enhance user experience and efficiency

Requirements

Experience:

Proven experience delivering Microsoft Dynamics training, particularly for Sales and Customer Service teams
Strong knowledge of Dynamics CRM and customised sales pipeline management processes (experience with Marketing and Finance modules is advantageous)
Proficiency in creating eLearning content using tools like Rise Articulate
Excellent communication, presentation and facilitation skills
Strong organisational skills with the ability to manage multiple priorities
A collaborative and proactive approach to addressing training challenges

Qualifications:

TAP (Trainer Assessment Programme) certification or equivalent training qualification
Microsoft Dynamics certifications (preferred but not essential)

Benefits

We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements.

Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.

CV-Library Ltd

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