Job Description

Your Danske Future journey starts here!

Danske Futures is our Higher-Level Apprenticeship programme which allows you to study part time while gaining valuable experience with Danske Bank. This is a permanent opportunity where you’ll earn a salary from the start. Your degree is fully funded by us, and on successful completion you’ll have a BSc Hons degree in ‘Leading on Customer Operations’ from Ulster University.

Why you’ll want to work with us

At Danske Bank, we’re driven by a clear purpose: to help customers, colleagues, and society thrive. We believe that what we do genuinely makes a positive difference and that our culture and ways of working create a unique place to grow your career. This includes investing in our peoples personal growth and wellbeing to ensure everyone feels that they belong and are set up for success.

You don’t have to just take our word for it - we are very proud of our external recognition which includes being rated by Best Companies as a 3-star World Class Organisation to work for, as a Top 100 Best Company to Work for in the UK and as 4th in the Financial Services Sector.

We value diversity in its broadest sense which we know makes us stronger as a business and invites all colleagues to bring their whole selves to work. . Our Diversity and Inclusion Strategy is central to our purpose and shows up in how we work every day

Driving sustainability is a key strategic priority for us. We’ve achieved the highest level in the Northern Ireland Environmental Benchmarking Survey by Business in the Community (BITC) for the seventh consecutive year.

We’re passionate about giving back to the communities in which we live and work. There are lots of ways you can get involved, such as fundraising for our charity partner, Include Youth, visiting schools to teach young people about money and budgeting, volunteering with a local food bank to planting trees!

So, if you share our values and enthusiasm and what we stand for resonates with you, then you will find a career at Danske Bank.

The Role

Danske Futures opportunities are with our Personal Banking and Operations functions across Northern Ireland. Here you’ll blend studying with meaningful work that adds value to our customers and builds your experience and skills.

The type of roles include:

Customer Service Adviser (Branch)

As a Branch Customer Service Advisor, you will deliver that outstanding customer service we are famous for! You will be supporting customer’s day to day banking queries; assisting with their digital questions, opening new accounts, providing information on new products, manage customer meetings. No two days will be the same!

Customer Service Adviser (Contact Centre)

As a Customer Service Adviser in Customer Direct you’ll quite often be our customer’s first point of contact. You will help with queries about our products and our services, providing an efficient, professional response. But it’s much more than answering questions; you are demonstrating our commitment to exceptional customer experience in every customer interaction whether that’s voice or digital.

Customer Support Officer (Customer Service Team)

As a Customer Support Officer, you will be responsible for a wide range of processing and administrative activities. By managing these accurately and efficiently you will underpin the importance of our quality and service standards and help ensure that we comply with important industry regulations.

Danske Futures expectations:

As part of the Danske Futures Programme, you’ll demonstrate a genuine passion for customer service, with the confidence and drive to always act with integrity. You’ll be someone who collaborates and works well as part of a team, as well as being able to operate independently.

Balancing studying and work requires careful planning and determination. You’ll be fully supported but need to be ready to embrace the challenges, effectively managing your time so that you can perform effectively in work as well as immersing yourself in your university studies. You will be expected to use your initiative and strong problem-solving skills and will thrive working in an environment of continuous learning.

Throughout the programme, you will be supported by both your line manager and the Early Careers Lead, and you will also be assigned a mentor from outside of your immediate team.

You’ll get time to attend lectures which at Ulster University’s Belfast Campus. Paid study time is provided every month, and you’ll also benefit from a range of internal development opportunities, meeting with different Danske Bank Subject Matter Experts during university modules.

Please evidence on your CV how you meet the below criteria by showcasing your skills and indicating results or predicted results/ qualifications / required experience or your application will NOT be considered **

Skills you’ll need to succeed:

You’ll need good customer service skills with a passion for delivering good customer outcomes on every occasion.
You’ll need to be resilient with the ability to work under pressure or when dealing with a difficult customer.
Strong time management and organisational skills are key to effectively balance working and study time

For this Programme you MUST have one of the below (please note if this is not clearly evident on your cv, you will NOT be considered with no exceptions).

3 A-Levels grade A-C or equivalent (obtained or predicted or have significant relevant experience) and 6 GCSE’s grade A*- C / 4-9 or equivalent, must include Maths and English.
If you already have a degree – you can still apply if your existing degree is in an unrelated field to Business, Finance and Economics.
Please evidence on your CV how you meet the below criteria by showcasing your skills and indicating results or predicted results / qualifications / required experience or your application will NOT be considered **

What You Need To Know

Successful candidates must be ready to start the programme over Summer 2025.

The selection process will move at pace, so please keep an eye on the contact email you provide. We hope to interview over Easter 2025. Top tip: keep an eye out on your junk mail as sometimes our mails can go to spam.

Conditional offers will be issued, and you will need to provide evidence of your qualifications prior to the programme commencing.

Salary & Benefits

Starting salary c £23,500.
32 days’ leave per year (22 days’ annual leave plus 10 paid bank holidays).
Holiday buy programme – allowing you to buy an additional week of holidays per year.
Free Danske Breakfast available on site.
Access to ‘Danske Discounts’ a discount platform offering discounts on arrange of products and activities such as eating out, online and in-store shopping, accommodation, holidays, cinema visits, gym membership and much more.
Staff discount on bank products.
Company pension contribution – we will contribute up to 10% of your salary.
Wellbeing programmes: private medical care by Benenden, access to an Employee Assistance Programme 24/7, numerous employee initiatives, employee engagement groups & Danske ‘well-hub’ which includes resources from 3rd party organisations.

Good luck!

If you have a disability, long term health condition or additional need that requires accommodation or adjustments during any stage of the recruitment process, please advise us of this on your CV & a member of the team will be in touch to discuss!

Each one of us is different, and at Danske Bank we value and respect individual differences. Danske Bank is proud to be an equal opportunity workplace. That means that, as a committed equal opportunities employer, we welcome applications from all suitably qualified candidates regardless of (but not limited to); gender, ethnicity, background, nationality, generation, age, working style, religious background, sexual orientation, gender identity, gender expression and cognitive diversity.

Danske Bank UK

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Danske Futures Apprenticeship