Technical Customer Engineer - Apprenticeship

We are looking for an Apprentice Technical Customer Engineer to join our Support Team at Pixit Media in Manvers, Rotherham. Kickstart your career in IT, supporting some of the UK’s biggest broadcasters, including Warner Bros., ITV, Sky TV and Disney. You'll gain real, hands-on experience working with IT systems, configuring networks, resolving support calls, and working across both hardware and software platforms.

You’ll gain real, hands-on experience across a variety of tasks — from building and configuring IT systems to resolving support calls, troubleshooting technical issues, and setting up networks and cabling. You’ll be involved in both hardware and software support, including server maintenance, storage technologies, and working with our internal ticketing system. This apprenticeship gives you the skills, qualifications, and experience needed to build a successful future in IT.

We’re looking for someone who’s genuinely interested in technology, enjoys problem-solving, and learns best by doing. You will need to be a strong communicator, a team player, and ready to take on a challenge. You’ll be part of a supportive and talented team — including current and former apprentices — working on storage and server systems, networking, cabling, and using ticketing tools to manage and resolve customer issues.

This apprenticeship is delivered in partnership with our training provider and includes full training and mentorship. Over the course of the programme, you’ll work towards your IT Support Technician Level 3 qualification, gaining both technical knowledge and customer service experience to build a solid foundation for a long-term career in IT.

If you’re curious, hands-on, ready to learn, you are excited about technology and want to be part of a fast-paced, forward-thinking team, we’d love to hear from you.

Duties:

Building IT systems and configuring networks
General IT cabling
Troubleshooting, testing and analysing problems within systems
Hardware installs include PC Cards, PC's, Desk phone & mobile phones
Create virtual machines that can then be logged onto and used when supporting
Installing servers, firewalls and software
Logging and resolving IT Support calls
Working on ticketing systems
Logging and resolving IT Support calls
Work on customer projects, such as upgrade planning, delivery and reporting
Keep accurate records and document customer service actions and discussions

Knowledge, Skills & Abilities:

Keen interest in IT
Good written & verbal communication skills
Willingness to learn
Teamwork and problem-solving skills
Excellent communication skills, organisational, interpersonal verbal and written
Driven to get results and achieve goals while maintaining top level integrity and a strong work ethic
Flexibility to work in a fast-paced environment
Team player, maintain a positive and collaborative culture
Excellent customer service orientation, creative approach to problem solving
Troubleshooting and multi-tasking skills

Education / Experience:

Grade 4/C in Maths & 5/C English GCSE
Additional European language is a plus

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 KG (such as but not limited to, racking servers into racks).

DataCore Software is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

DataCore Software

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Technical Customer Engineer - Apprenticeship, Pixit Media UK