Details

Reference number

388707

Salary

£29,525 A Civil Service Pension with an employer contribution of 28.97%

Job grade

Executive Officer

Contract type

Permanent

Business area

DVSA - Enforcement

Type of role

Administration / Corporate Support
Operational Delivery
Quality

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

Contents

Location

About the job

Benefits

Things you need to know

Apply and further information

Location

Birmingham, Bristol, Chadderton, Leeds, Newcastle-upon-Tyne, Nottingham, Swansea

About the job

Job summary

Do you thrive in collaborative environments, working with a range of diverse business areas?

Would you embrace the opportunity to be part of a scheme which is at the forefront of DVSA’s vision and plans?

If so, we have an exciting opportunity available and would love to hear from you!

Job description

Within the role of Quality Assurance Officer, you will be responsible for promoting and driving continuous improvement. Your focus will be on enhancing the effectiveness of systems, procedures, and processes while keeping the customer experience at the forefront. This will include considering the customer when conducting sample reviews, enabling you to accurately identify issues and improvements, and help create value across the service.

You will have responsibility for quality assured audits, managing mailboxes, distributing work, processing applications, and supporting the wider Earned Recognition team. Collaboration will be key as you work closely with a diverse range of stakeholders, both within DVSA and external customers, developing positive and productive working relationships.

Your key responsibilities will include, but are not limited to:

Maintaining the schedule of audits according to risk.
Conducting internal sampling on the application process to identify any areas for improvement and produce reports.
Recording data accurately using the Microsoft Dynamics CRM database, ensuring records are up to date.
Delivering a high standard of customer service, answering enquiries from internal and external customers and stakeholders.

For more information about the role and responsibilities please see the attached Candidate Pack.

Person specification

About you

You will have experience of conducting or managing quality assurance audit reports, and will be comfortable working with Microsoft platforms, specifically Word and Excel.

You will be an articulate communicator, both verbally and in writing, with the ability to tailor your communication style to suit your audience. You will be confident when providing constructive feedback and clear direction, and you will enjoy working closely with internal and external stakeholders, building positive working relationships.

You will either already hold an ISO Internal Quality Management System Auditor qualification, or will be willing to work towards this once in the role.

Additional Information

This role can be based in Birmingham, Bristol, Chadderton, Leeds, Newcastle, Nottingham or Swansea. your presence at one of these locations will form part of the working arrangements agreed with you. This role is suitable for hybrid working, and therefore a combination of workplace and home-based working can be accommodated subject to business requirements. Hybrid working is a non-contractual arrangement where employees have the flexibility to work remotely combined with a minimum of 60% of their working time a month at either their principal workplace (one of the locations cited in the advert) or, when required for business reasons, to carry out separate duties at alternative working locations or DVSA sites. There may be occasions where you are required to attend above the minimum expectation.

If you have questions regarding how hybrid working is practiced within the business area, or any reasonable adjustments or flexible working arrangements you may currently have or need in place if successful in your application, please contact the Vacancy Holder (see advert for contact details).

Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement, for the successful candidate to be able to work at least 30 hours per week.

About Us

The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably.

We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.

We’re working hard to:

make roads safer
improve services for our customers
make road transport greener and healthier
harness the potential of technology and data
grow and level up the economy

To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work visit our Careers website.

Behaviours

We'll assess you against these behaviours during the selection process:

Working Together
Managing a Quality Service
Making Effective Decisions

Benefits

Alongside your salary of £29,525, Driver and Vehicle Standards Agency contributes £8,553 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

An environment with flexible working options where we encourage a great work-life balance
Generous Annual Leave - 25 days holiday, increasing by 1 each year of service, up to 30
8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday
Latest IT and Tech devices
A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues
Excellent learning and development tailored to your role including paid apprenticeships up to Masters level
Wide range of discounts schemes on high street names
Employee assistance programme for health and wellbeing
Cycle to work scheme and Gym membership offers
For more information visit our careers page

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

How to Apply

As part of the application process, you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.

Within your CV and Personal Statement (maximum 750 words) please provide detailed evidence of your experience of the following:

Experience of handling data, using digital platforms or I.T development.
Dealing with, conducting or quality assuring audit reports.
Excellent communication skills, including constructively giving feedback and direction.

The sift is due to take place week commencing 24/02/2025.

Interviews are likely to be held from 11/03/2025.

We’ll try to meet the dates we’ve set out in the advert. But there may be occasions when these dates will change. We’ll give you plenty of notice of any important dates.

The selection process will be designed specifically for the role. As a result, your assessment will include:

An interview.

This interview will be conducted via a video interview, details of which will be provided to you should you be selected for interview.

If you would like to find out more about what it’s like to work for DVSA and how to apply, we will be holding virtual sessions to find out more. Please click here to secure your place at one of our upcoming events.

The Department for Transport recruits using Success Profiles. For each role, we consider what you need to demonstrate to be successful.

This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

You can read more about Success Profiles here.

Use of Artificial Intelligence (AI)

You must ensure that any evidence submitted as part of your application or used during interview is truthful and factually accurate. Applications may be rejected if plagiarism is detected. Examples of plagiarism can include presenting the ideas and experiences of others, or concepts generated by artificial intelligence, as your own.

View our guidelines here.

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Document Accessibility

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email DRGComms@dft.gov.uk for assistance.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

Pre-employment Checking

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Trevor Hogg Email : trevor.hogg@dvsa.gov.uk

Recruitment team

Email : DFTRecruitment.grs@cabinetoffice.gov.uk

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: dftrecruitment.grs@cabinetoffice.gov.uk
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here

Driver and Vehicle Standards Agency

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