Reporting to the National Training Manager, the Coaching & Development Trainer will be responsible for the induction, training, and development of sales employees at our Halifax office. Working closely with the Sales Manager, you will assist in delivering sales targets by developing the skills and knowledge of our Sales Teams.

Duties & Responsibilities

Ensure new recruits receive the best possible introduction to the business by delivering our induction program in a dynamic and engaging way
Ensure all sales staff receive additional on the job training in line with our post induction training schedule
Deliver regular refresher training and support
Deliver structured and engaging one to one coaching which positively influences our staff's sales performance. Ensure that all coaching is documented effectively, and coaching sessions are followed up regularly
Review best practice from around the business and make recommendations to the National Training Manager for improvements to our training programs
Maintain a full level of understanding of fuel cards, the competition and the market and ensure that this knowledge is communicated and understood by new starters
Deliver training to existing staff members throughout the business for any new products, services or initiatives
Regularly liaise with Sales Managers and the National Training manager to review new starter progress and agree objectives for training and coaching
Maintain regular consistent and professional attendance, punctuality and personal appearance of new sales staff
Attend quarterly L&D review meetings.
Be willing to travel to assist with training and development needs across the wider group if required

Requirements

Previous experience of coaching/training within a Sales or Contact centre environment preferred
CIPD Level 3 Diploma Learning & Development (or equivalent/higher) preferable
Supervisory skills would be advantageous
Working knowledge of Microsoft Office packages - Word, Outlook and Excel

Benefits

Basic salary - £31,500
Quarterly bonus
On the spot incentives
An additional day annual leave for your birthday
Free breakfast
Sociable working hours, no weekends or evenings
Early Friday finish
Fun, supportive working environment
Dress down office
Pension
4 x salary life assurance
Holiday purchase scheme

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Fuel Card Services Ltd

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Coaching & Development Trainer