Join Our Quality Assurance Team: Quality Assurance Advisor Needed at our Store Support Centre!

Are you passionate about ensuring high standards of quality and safety in the food retail industry? Heron Foods is looking for a dedicated Quality Assurance Advisor to join our team and support our commitment to excellence. This crucial role involves coordinating and monitoring all aspects of Quality Assurance within the business, ensuring our products meet the highest standards of safety and legality.

Job Purpose:

To coordinate and support the business on all aspects of Quality Assurance, managing and monitoring standards, processes, communications, training, and systems to ensure compliance with quality responsibilities.

Key Responsibilities and Duties:

Coordinate with the retail team to conduct food safety assessments / audits, ensuring compliance and understanding. Liaise with external bodies such as environmental health, Primary Authority, and trading standards to ensure legal compliance. Provide detailed monthly reports for distribution within the business. Conduct supplier visits to build relationships and check compliance. Process and trend customer complaints. Write, manage, and review the HACCP plan covering all aspects of the business. Drive internal standards using BRC accreditation as a benchmark. Monitor quality and safety, issuing withdrawals and recalls when necessary. Attend meetings to ensure clear communication across the business. Oversee pest control for the distribution centre. Deliver induction food hygiene training at all new store inductions.

BRC Standards Compliance:

Ensure senior management commitment and the creation/maintenance of a Quality Policy. Create and maintain HACCP plans, conducting risk assessments covering microbiological, chemical, physical, and allergenic risks. Identify, control, and train staff in checking Critical Control Points (CCPs). Maintain Quality Management Systems with procedures to show compliance, document control, accurate record-keeping, and scheduled internal audits. Conduct root cause analysis for any failures in food safety, quality, and legality. Oversee supplier approval and monitoring, ensuring traceability of products, and managing product withdrawals/recalls. Handle complaint management and control non-conforming products, damage, waste, and returns.

What Heron Foods Offers:

Competitive annual salary of £30,000 Workplace Pension 30 days annual leave with accrual of additional leave for long service plus the option to purchase additional days. 24/7 online access to a GP for you and your family (partner and children up to age 21) 10% discount across both Heron Foods and B&M stores; double discount weekends throughout the year. Wellbeing support via our 24/7 employee assistance program – Smart Health. Access to BenefitHub for you and your family for exclusive deals and discounts on everyday purchases, eating out, family days out, financial services, etc. Ongoing learning and career development including on-the-job training, eLearning, or apprenticeships. Reward and recognition schemes and celebration of long service & work anniversaries.

Essential Skills and Experience:

Proven experience in quality assurance within the food industry. Strong understanding of food safety standards and legal compliance. Excellent communication skills and the ability to conduct training and briefings effectively. Ability to manage multiple tasks and work across various functions. If you are an experienced Quality Assurance professional looking to advance your career within a fast-growing company, Heron Foods wants to hear from you. Join us in our mission to ensure the highest quality and safety standards for our products and contribute to our ongoing success.

Apply Today!

Click 'apply now' to submit your application. We look forward to reviewing your application and potentially welcoming you to our Store Support Centre team! Heron Foods may close this vacancy when we find the perfect match, so apply soon to ensure you're considered!

Heron Food

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Quality Assurance Advisor