At Jet2.com and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday.

Based at Luton Airport and reporting to the Ground Operations Training Manager, the Ground Operations Trainer will be responsible for providing classroom training, support and coaching to Front of House/Passenger Service Agent & Dispatch colleagues in order to ensure they are working and operating in accordance with our safety culture and brand philosophy.

What will I do as A Ground Operations Trainer?

Identify and analyse individual training and development needs, making recommendations in line with the Behavioural Framework.
Be responsible for the delivery of coaching and support for all front of house Teams, ensuring training is tailored to individual requirements.
As part of the Training Team, you will be responsible for the design and development of initial and recurrent training for all Front of House Teams to support them to achieve the highest performance standards.

This is a varied and fulfilling role and will play a vital part in ensuring we achieve our Safety and Customer Satisfaction targets. This role is available on a full time (40 hours per week) basis. Working hours are rostered and will include early starts and weekend working to support the delivery of on the job coaching and training.

The successful candidate will already be demonstrating Role Model behaviours. You will also

Have some experience of coaching and/or training delivery, either on an individual basis or in a classroom environment.
Be a subject matter expert in Ground Operations (ideally Check-In/Boarding and Dispatch) procedures with a minimum of 1 year experience in Front of House (EASA Requirement)
Be able to share your knowledge as well as be able to engage and influence others.
Be passionate about training and developing others and be able to engage with the wider Operational Teams.

Unless a recognised equivalent is already held, the successful candidate will be willing to study towards the Level 3 Award in Education and Training qualification which will be provided by the company.

Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!

Jet2.com and Jet2holidays

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Ground Operations Trainer: Luton Airport