Client Skills Facilitator and Coach - Executive Director

Job Description

The Asset Management Client Skills & Technology Training Team (CST) is dedicated to designing, developing, and delivering consistent skills and knowledge-based global training programs for internal stakeholders (i.e. Investment Specialists, Client Advisors, Client Service professional) and external clients. The CST team works closely with the Asset Management Operating Committee to ensure client-facing advisors and investment solutions professionals, from Associate to MD, have the skills necessary to improve our client outcomes and experiences. Ideal for someone looking for deep insight and connection to the entire Asset Management business.

As a Client Skills Facilitator and Coach on the Asset Management Client Skills Training team, you will play a key role in executing training programs, individual coaching, and delivering important client facing programs such as Consultative Selling, Negotiation Skills and Presentation Skills. A focus area of the role will be to deliver training externally to our strategic partnerships and large asset owners, to support the upskilling of our clients as part of the holistic JPMorgan Asset Management Client Experience. The role will require relationship and negotiation skills and the ability to collaborate with external clients to develop "bespoke" trainings. This role will be looking to create a commercial capability to the business growth of asset management. Periodic domestic & regional travel may be required.

Job responsibilities

Activate and motivate client facing teams
Act as a facilitator and coach to execute training programs, building relationships with stakeholders across our business and partners on our team
Engage business stakeholders and subject matter experts to shape exercises and workshops, in close coordination with design and participant experience partners
Facilitate the delivery of content that not only reinforces foundational programs but also seamlessly transitions to more advanced material, empowering Client Advisors, Sales Support, Investment Specialists, and Client Service colleagues to engage with assurance and drive positive outcomes for growth and development.
Negotiate with C-Suite clients to agree on the training support for External Clients. Which will include the design, development and delivery of training material for clients in on-site regional locations.
Host and deliver training workshops for new and existing participants
Partner with team members to design new content and refresh existing content
Periodic domestic & regional travel may be required

Required qualifications, capabilities and skills

Previous client facing experience e.g. Client Advisor; Relationship Management/ Investment Specialist
Have a commercial mindset with the focus on the opportunity for business growth within the region
Growth mindset, excellent verbal and written communication skills
Background in financial services/wealth management
Experience working in a client focused environment; ability to build strong relationships and effectively communicate with clients
Ability to work well under deadlines and with multiple priorities in a flexible manner
Ability to work independently and drive processes and decision-making, while still acting with a collaborative team mindset
Passion for the development of people as a means to increase trust and integration, contributing to the effectiveness of our team

Preferred qualifications, capabilities and skills

Training and / or coaching experience or demonstrated related skill set in training and coaching
B.A. degree in related field
Solution-oriented with strong interpersonal, consultative, communication, presentation and facilitation skills
Ability to think creatively and strategically to develop and implement new initiatives
Ability to establish and maintain strong relationships with business leaders and key stakeholders
Leadership presence to interact confidently with senior executives

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

JPMorgan Chase & Co.

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