Are you looking to kickstart your career in an office setting, gain a qualification and also earn a competitive salary? If the answer is yes, then we'd love to hear from you!

Lloyd Recruitment Services are pleased to be working with a reputable business in the East Grinstead area who are currently in search of customer service professionals to undertake a level 2 Customer Service Practitioner apprenticeship.

What’s in it for you?

Step into an exciting opportunity where every day brings something new. Connect with over a million loyal customers and promote an incredible range of services and products that make their travel dreams a reality.

Salary of £19,000 rising to £26,000 after successful completion
Opportunity to easily earn £28k - £29k with extra product training
25 days holiday plus bank holiday
A generous contributory pension scheme
Free parking onsite
Discounts at a number of retailers
Hybrid working – 3 days office and 2 WFH

The role:

Promote a variety of services and products to a loyal customer base of over a million
Handle inbound and outbound calls, offering tailored solutions to customer needs
Manage enquiries across multiple platforms, including telephone, email, Webchat, and social media
Resolve customer complaints efficiently, ensuring issues are addressed to the highest standards
Accurately log and update customer interactions in the CRM system to maintain detailed records
Work collaboratively with team members to meet and exceed goals
Proactively identify customer needs and offer additional products or services to enhance their experience
Adhere to company policies and procedures, maintaining compliance with industry regulations
Provide feedback to improve processes and ensure continuous service improvement

Key requirements:

Whilst undertaking a Level 2 Customer Service Practitioner apprenticeship programme which will be for a minimum of 12 months (plus a 3-month end placement assessment)
You must be educated to level 4 English and Maths and can demonstrate a confident, empathetic, and passionate approach to customer service
You will have good communication skills, both written and verbal
Some exposure to a customer service environment (retail, hospitality, office) would be advantageous but is not essential as full training and support in provided
Strong work ethic with excellent time keeping

Additional info:

The role is for 35 hours per week Monday to Friday – shifts vary between 8:30-18:00pm
Although this role is based in East Grinstead, it will be a mixture of home / office
We are looking at a start date of March 2025. Due to the training programme should you be successful at the interview stage, we would request that you do not book annual leave during your first 4 weeks of employment

Starting salary of £19,000 which increase to £26,000

Refer a friend and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

Lloyd Recruitment Services Limited

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