About The Job

Salary: £6.40 a hour

Hours per week: 37

Contract type: Fixed term until 31/3/2027

Are you looking to start a rewarding career in housing and homelessness prevention? Do you want to make a real difference in people's lives while earning and learning on the job? If so, we have an exciting opportunity for you!

We are looking for a Housing Solutions Advisor Apprentice to join our dedicated team. This apprenticeship offers a unique opportunity to gain hands-on experience while working towards a Housing and Property Management Level 3 Apprenticeship and a Chartered Institute of Housing qualification.

As a Housing Solutions Advisor Apprentice, you will play a vital role in providing quality housing options advice and support, ensuring the council meets its statutory duties under the Homeless Reduction Act 2017, Housing Act 1996 Part VII, and related legislation.

Your Key Responsibilities Will Include

Assessing and advising individuals at risk of homelessness, both over the phone and in person.
Supporting the Housing Solutions Officer in managing cases, updating personalised housing plans, and processing rent deposit applications and financial assessments.
Facilitating moves into suitable private or social sector accommodation where possible.
Gaining an in-depth understanding of housing law, including tenancy agreements, possession proceedings, harassment, illegal eviction, and tenancy sustainment.
Working with partner agencies to provide effective homelessness prevention solutions.

Please note this role does not attract sponsorship.

About You

We welcome applications from individuals who are passionate about helping people and keen to develop their skills in the housing sector. The ideal candidate will have:

Excellent communication skills – able to provide clear and accurate advice in fluent spoken and written English.
Great organisation and problem-solving skills – able to manage casework, prioritise tasks, and identify barriers to housing solutions.
Strong interpersonal skills – able to engage with customers, including those displaying challenging behaviours, in a calm and professional manner.
Numerical ability – to conduct affordability tests and assess financial support options.
IT proficiency – experience using Windows-based applications, the internet, and case management systems.
A flexible and proactive attitude – with the ability to work both independently and as part of a multi-disciplinary team.

Eligibility & Qualifications

To apply, you must have:

Lived in the UK, Gibraltar, EEA, Switzerland, or an EU overseas territory for at least the past 3 years.
Functional Skills Level 2 or GCSEs (grades C/4 or above) in English and Maths (or equivalent). If you do not have these qualifications, you must be willing to complete Functional Skills training as part of the apprenticeship.
The ability to travel between sites as required.

Why Join Us?

Earn while you learn – gain valuable hands-on experience while studying towards a recognised qualification.
Make a real difference – help prevent homelessness and support individuals in need.
Career development – excellent opportunities to progress within the housing sector.
Supportive team – work alongside experienced professionals who will mentor and guide you.

If you are looking for a meaningful career that makes a positive impact in your community, apply today to become our next Housing Solutions Advisor Apprentice!

About Us

Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.

The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?

Application Process

Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.

Benefits

We offer a range of excellent staff benefits which include:

From 25 to 32 days’ annual leave: linked to length of service and grade
Buying annual leave scheme: buy up to 20 days additional annual leave
Career Pathways: step up in your career or move into a specialist area
Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
Generous relocation package: up to £8,000 (subject to eligibility)
Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
Training and support: unlimited access to development courses, mentoring and support and clear career pathways
Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
Arriva Travel Club: great value savings on local bus travel

How To Apply

We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!

Our ‘How to apply' page has more tips to help with your application: How to apply

Luton Borough Council

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Housing Solutions Advisor Apprenticeship