Job Summary

The Christie NHS Trust's Digital Service welcomes applications to this Digital Trainer role. The right person for the role would be passionate about digital skills training and willing to make a positive difference in our digital training delivery.

This exciting opportunity is to cover a 12 month maternity leave within the Digital Service Transformation team. The postholder will be responsible for creating high quality training and delivering training courses using several platforms to suit the learning styles of our staff. Ensuring all staff using the systems required to fulfil their job roles efficiently and effectively.

You will educate all staff to effectively utilise new technology which may directly, and fundamentally, alter their existing roles in a rapidly changing environment. This can result in staff feeling insecure within the organisation and within their role. The challenge is to influence their attitude toward Digital in a positive way and support them successfully through the changes.

The right candidate will have a proven track record in training development and delivery to staff of all levels with key skills in developing high quality training materials. This is a very exciting time for our team as we support the Trust on its Digital Transformation Journey, and these roles are pivotal to our success.

The ability to travel to all sites where The Christie offers services will be required.

Main duties of the job

The post holder will be integral to the Trust's implementation of Clinical and Non-Clinical system developments, primarily by undertaking the development, planning, preparation and delivery of end user training sessions and materials for system developments, Basic IT Skills and common MS Office programs, under the guidance of the Digital Transformation Team.

They will assist with the realisation of benefits identified from the introduction of the new solutions by delivering high quality training on complex systems which are

themselves evolving in terms of functionality. This is a critical role in ensuring the Trust can function, as failure by staff to achieve competency will result in their inability to perform their given role.

Working closely with Business Analysis team, project managers and development colleagues, they will identify the impact of changing processes on the development of training courses and materials.

About Us

The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

Date posted

14 February 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

413-91749-FB-MS

Job locations

Digital Services Management - E00398

Manchester

M20 4BX

Job Description

Job responsibilities

Training Responsibilities

Devise and perform Training Needs Analyses as appropriate.
Develop lesson plans, eLearning materials and training syllabuses for training sessions
Assist in the preparation and management of all learning resources, facilities and materials for all digital skills and training.
Carry out training on all Trust systems. Carry out ongoing refresher and update training as required.
Use complex equipment, e.g. the Training Database or Digital Learning Solution, to produce complex reports on staff training.
Train staff utilising advance computer skills proven through the acquisition of qualifications such as ECDL (European Computer Driving Licence) or its replacement (NHS Elite), or CLAIT (Computer Literacy and Information Technology).
Identify additional investment requirements in training materials, venues, personnel or other resources such as additional PCs, laptops, and provide reports to that effect to the Training Team Manager or Training Manager.
Responsible for updating and signing off attendance and chasing DNAs to ensure rebooking and attendance.
Use the information from training records to determine the competency of individual users post training.
Take the lead in providing training, coaching and support to staff identified as SuperUsers, in agreement and liaison with the applications team.
Manage own workload in terms of timetables, training programmes and timely reports.
Cope with an unpredictable and fluctuating workload. For example, when a new development is due to be rolled out, large groups of staff will need to be trained in a short timescale; at other times, training numbers may be smaller and need to be managed on a 1-1 and/or ad hoc basis.
Adapt training style and materials according to the group dynamic. This will involve being able to identify and analyse a wide ranging level of abilities, from non-PC users to near-expert users, and adapt the training accordingly and appropriately.
Provide appropriate informal and additional formal support to any staff member experiencing difficulty to successfully complete their training. This may necessitate the development and agreement of learning contracts with individuals.
Cope with difficult situations in the training environment, dealing with complex questions and problems relating to the training aims, materials and IT equipment being used. Referral to a senior member of the team may be required.
Ensure that all training delivered adheres to and promotes staff legal and ethical responsibilities i.e. Data Protection Act, Health & Safety, Freedom of Information, Clinical guidelines relating to use of computers (MRSA), Care Records Guarantee and local policies (including System Access and Security, Use of Smartcards)
Ensure that other learning tools and aids are produced and/or provided as appropriate e.g. Quick Reference Guides
Assess any risks, issues or follow-up actions identified during and following any training course delivered.
Analyse course feedback and take appropriate action.
Ensure that training courses are adapted and developed taking into account the work of the wider digital teams and also other Trust teams to ensure co-ordination with all relevant Trust key initiatives e.g. Information Governance, Health & Safety etc., thereby meeting the needs of the all end users and the Trust.
Liaise with the applications team, software engineering team, data engineering teams and projects teams to support the testing of new solutions and to ensure own knowledge of digital systems develops in line with trust developments.
Ensure that all IT equipment used during training is set up and used safely and appropriately, moving and installing equipment which will include PCs, printers and other presentation equipment.
Ensure training venues are reserved, set up with appropriate IT equipment and that the need for any other relevant facilities are taken into account, which may need considerable physical effort.
Actively support Go Live for projects by floor-walking and providing user assistance.
Support the digital teams during the deployment of new developments.

Business Change/System Configuration Responsibilities

When not undertaking training responsibilities, provide support and facilitation resource to Business Change with particular respect to the review of as is and to be processes and their impact on future training.
Undertake testing of complex equipment to ensure fit for purpose when training or rolling out across the Trust, e.g. Wristband printers, training PCs, laptops.
Identify areas that may need upgrading or adaptation to suit the requirements of the trainees, and suggest solutions or changes that are required to carry out such upgrades or adaptations.
Be actively involved, through the delivery of training, in the implementation and management of process change across the organisation
Build knowledge base of process flows to enable provision of best practice advice during training courses and in training materials. Suggest changes that may improve team working practices and procedures.
Provide input to the usability testing scripts to incorporate business change components and to ensure that the system will reflect the operational needs of the patients and the Trust
Be involved in post-implementation business change audits to ascertain lessons learned and provide support to the revision of processes and training as required.

Responsibilities

Job description Job responsibilities

Business Change/System Configuration Responsibilities

When not undertaking training responsibilities, provide support and facilitation resource to Business Change with particular respect to the review of as is and to be processes and their impact on future training.
Undertake testing of complex equipment to ensure fit for purpose when training or rolling out across the Trust, e.g. Wristband printers, training PCs, laptops.
Identify areas that may need upgrading or adaptation to suit the requirements of the trainees, and suggest solutions or changes that are required to carry out such upgrades or adaptations.
Be actively involved, through the delivery of training, in the implementation and management of process change across the organisation
Build knowledge base of process flows to enable provision of best practice advice during training courses and in training materials. Suggest changes that may improve team working practices and procedures.
Provide input to the usability testing scripts to incorporate business change components and to ensure that the system will reflect the operational needs of the patients and the Trust
Be involved in post-implementation business change audits to ascertain lessons learned and provide support to the revision of processes and training as required.

Person Specification

Qualifications Essential

Experience or qualification equivalent to Diploma level
IT Training qualification or equivalent experience
Evidence of CPD

Desirable

Degree

Experience Essential

Experience of delivering training in a classroom setting, on the job and remotely.
Experience of developing e-Learning packages

Desirable

Knowledge of MS Visio and Project.
Knowledge of Trust policies, procedures and departmental working processes.
An innovative approach to training
Ability to bring together and train a variety of staff from across the organisation.
Familiar with specific issues surrounding the introduction of new technology and software in the NHS.
Knowledge of PAS or equivalent clinical systems

Skills, Knowledge & Competencies Essential

Expert in the use of MS Office Outlook, Excel, Access, Word and PowerPoint.
Understanding of information security and governance.
Knowledge of a range of learning & development and change methodology in delivering IT skills training
Ability to identify areas that may need upgrading or adaptation to suit the requirements of the trainees
Ability to identify additional investment requirements in training materials, venues, personnel or other resources.
Excellent organisational skills and ability to prioritise own workload
Group and individual training skills
Ability to adapt training style and materials according to the group dynamic.
Ability to assess training outcomes
Ability to develop learners using a variety of approaches
Excellent communication skills both written and verbal.

Specific Job Requirements Essential

The job is partly desk-based requiring the regular use of a VDU/PC and telephone but involves frequent visit to other departments, attendance at meetings etc., including occasional travel outside Manchester.
This may involve regular walking around the hospital site.
The job involves the ability to concentrate for long, prolonged, periods of time - reviewing and interpreting documents and reports, analysing information and ensuring collaboration with a variety of people
Able to respond to interruptions due to issues that require immediate attention
The requirements to meet tight deadlines and targets may from time to time, impose some emotional stress on the post-holder and/or on other people, both inside and outside the Trust, with whom the post-holder works with.

Other Essential

Enthusiasm, determination, motivated and positive.
Confident approach, hardworking, committed, and dependable.
Open, honest, and fair
Treat colleagues with dignity and respect
Maintain confidentiality relating to patient data and sensitive information relating to the business of the Trust
Ability to work flexibly to meet key deadlines

Person Specification Qualifications Essential

Experience or qualification equivalent to Diploma level
IT Training qualification or equivalent experience
Evidence of CPD

Desirable

Degree

Experience Essential

Experience of delivering training in a classroom setting, on the job and remotely.
Experience of developing e-Learning packages

Desirable

Knowledge of MS Visio and Project.
Knowledge of Trust policies, procedures and departmental working processes.
An innovative approach to training
Ability to bring together and train a variety of staff from across the organisation.
Familiar with specific issues surrounding the introduction of new technology and software in the NHS.
Knowledge of PAS or equivalent clinical systems

Skills, Knowledge & Competencies Essential

Expert in the use of MS Office Outlook, Excel, Access, Word and PowerPoint.
Understanding of information security and governance.
Knowledge of a range of learning & development and change methodology in delivering IT skills training
Ability to identify areas that may need upgrading or adaptation to suit the requirements of the trainees
Ability to identify additional investment requirements in training materials, venues, personnel or other resources.
Excellent organisational skills and ability to prioritise own workload
Group and individual training skills
Ability to adapt training style and materials according to the group dynamic.
Ability to assess training outcomes
Ability to develop learners using a variety of approaches
Excellent communication skills both written and verbal.

Specific Job Requirements Essential

The job is partly desk-based requiring the regular use of a VDU/PC and telephone but involves frequent visit to other departments, attendance at meetings etc., including occasional travel outside Manchester.
This may involve regular walking around the hospital site.
The job involves the ability to concentrate for long, prolonged, periods of time - reviewing and interpreting documents and reports, analysing information and ensuring collaboration with a variety of people
Able to respond to interruptions due to issues that require immediate attention
The requirements to meet tight deadlines and targets may from time to time, impose some emotional stress on the post-holder and/or on other people, both inside and outside the Trust, with whom the post-holder works with.

Other Essential

Enthusiasm, determination, motivated and positive.
Confident approach, hardworking, committed, and dependable.
Open, honest, and fair
Treat colleagues with dignity and respect
Maintain confidentiality relating to patient data and sensitive information relating to the business of the Trust
Ability to work flexibly to meet key deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Christie NHS FT

Address

Digital Services Management - E00398

Manchester

M20 4BX

Employer's website

https://www.christie.nhs.uk/ (Opens in a new tab)

Manchester University NHS Foundation Trust

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