Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY

Hours: Full time fully flexible, any 5 days out of 7 including weekends and bank holidays

Contract Type: Permanent, hourly paid, variable hours

Here at the LEGOLAND® Windsor Resort we are getting ready for our 2025 season, and we are recruiting for Housekeeping Trainer to join our AWESOME Hotel Housekeeping Team!

Our Hotel Housekeeping Team look after our three resort accommodations, delivering a high standard of cleanliness, excellent guest interactions and efficient, timely room turnarounds. The Housekeeping Trainer will ensure that our new starters receive all of the training they need in order to deliver on our guest SLAs, which in turn will support our guest KPIs.

The aim of this role is to consistently improve the performance and skill of our workforce, both our new starters and existing team members. Your role is key in ensuring that our company policies and procedures are met at all times, and that the housekeeping team have all the skills they need to exceed our guests’ expectations.

You’ll be exceptionally organised and confident to deliver both theoretical and practical training sessions, driving high standards from day 1 of a new starters’ employment with us. You’ll be leading the team and giving feedback on the ground from room inspections to probation reviews, from performance improvement plans to maintaining training records, this role is varied and hugely valuable to the housekeeping team and our guests.

Please note, internally this role is known as Housekeeping Training Coordinator.

Qualifications & Experience

Previous experience in a Housekeeping Room Attendant role is essential
Previous experience as a Housekeeping Team Leader is advantageous
Confident to deliver training to new team members, existing team members and, when required, team managers. Training can be 1-2-1 or in a group setting
The ability to deliver feedback in a firm but fair manner, with an approachable persona and the ability to command respect and high-quality work from your trainees
Well organised, excellent attention to detail and passionate about Health & Safety

Benefits

Pay of £12.94 per hour
40% discount off LEGO® sets and products on the online LEGO Store!
Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
Staff discount codes for Merlin Annual Passes to gift to loved ones!
Pro rata holiday allowance based on 28 days full time equivalent
Private pension scheme
Life assurance scheme
Employee assistance programme
Access to Perks at Work which 30,000+ national & local employee discounts
Free staff parking
Ongoing training & development

About The LEGOLAND® Windsor Resort

We are looking for a Housekeeping Trainer to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at jobs@legoland.co.uk and one of the team will get back to you as soon as possible.

Pay Range

GBP £12.94/Hr.

Merlin Entertainments

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