Company Description

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

Job Description

Network Trainer/Coach

Up tp £45,000

Permanent

40 hours – Field Based

MSX International has the job for you!

Are you looking to take your career to the next level by working with a manufacturer’s Retailer network to drive real improvements in aftersales performance?

We have an exciting opportunity to join our team as a Network Trainer / Coach to help deliver tangible improvements across key performance indicators within our client’s Retailer network.

In this role, you will be working with Retailers within a Manufacturer’s network, helping them improve aftersales performance across multiple areas. You’ll coach and mentor business management and staff, implementing effective solutions to deliver real, sustainable improvements in customer satisfaction, team working, process improvement, and quality management.

As a Network Trainer / Coach, your responsibilities will include:

Delivering improvements in aftersales KPIs, such as customer satisfaction, team communication, process improvement, and quality management.
Root causing underperformance, providing coaching and guidance to staff on key areas such as customer preparation, technical pre-planning, and team collaboration.
Facilitating continuous improvement and sustainable solutions in the areas of quality control, recruitment, and staff retention.
Prioritising your workload to ensure the completion of contracted days and maintaining accurate, timely administration (visit reports, SMART actions, and activity tracking).
Building strong working relationships with Manufacturer Area Teams and other field teams to drive success.

What’s in it for you?

Benefits

At MSX International, we value the hard work and dedication of our employees. We offer competitive rewards and a range of benefits to ensure your success and well-being, including:

Competitive salary (£40,000 - £45,000 per year)
25 days annual leave
Company contributory pension plan
Cashback healthcare scheme
Life Assurance
Car Salary Exchange Scheme
Exclusive discounts on everyday purchases and car purchases

Working Pattern and Location

40 hours per week
Permanent
Monday-Friday
Field based

Qualifications

This is a fantastic opportunity for someone with a deep knowledge of aftersales processes within the automotive sector. We’re looking for a confident, results-driven individual who is passionate about coaching and driving performance improvements.

As Well As

A strong working knowledge of Dealer aftersales processes.
The ability to develop individuals and sustain performance improvements.
Previous experience working in a regional or national role for a vehicle manufacturer or franchised dealer group (highly advantageous).
Demonstrable experience in business coaching and change management would be a strong plus.
Excellent communication, interpersonal, and analytical skills.
Proficiency in using analysis tools to provide actionable feedback to clients.

Additional Information

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

Consumer Engagement
Parts, Accessories & Service Performance
Actionable Insights
Diagnostics & Repair Enhancement
Warranty and Repair Efficiency
Technical Information
Learning Solutions
Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored and innovative solutions

The MSXI Vision

To enhance every journey in the world of mobility

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

MSX International

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