npower Business Solutions (nBS) powered by E.ON is a leading £5 billion revenue business with a vision to become the number one B2B energy supplier in the UK. We serve approximately 60,000 customers and manage around 300,000 meter points in the Industrial and Commercial (I&C) sector.

Energy Coaching Manager

Here's what you'll be doing

Location: Solihull or Leeds (Hybrid) involving travelling to other sites as required.
Salary: £49,995-£63,832
Permanent.

If we become inundated with applications this role will close earlier than stated.

At E.ON I&C, we’re on a mission to empower businesses with actionable energy insights that drive real change. As our Energy Coaching Manager, you’ll lead a pioneering team dedicated to helping our customers make sense of their energy data through ‘My Energy Coach’.

Your role will be to develop, coach, and inspire a team of experts, ensuring they provide businesses with industry-leading energy coaching, actionable insights, and tailored strategies to improve efficiency, cut costs, and reduce carbon emissions.

This is a brand-new opportunity to shape the future of energy coaching at E.ON I&C. If you have strong coaching skills, energy industry expertise, and a passion for data-driven solutions, we’d love to hear from you.

Key Responsibilities

Lead, develop, and grow a high-performing energy coaching team, ensuring they become the UK’s go-to experts in energy efficiency.
Launch and evolve the ‘My Energy Coach’ proposition, keeping it ahead of competitors and ensuring customer needs are prioritised.
Drive continuous innovation, using AI and automation to improve coaching methods and enhance customer engagement.
Establish and track key performance indicators (KPIs), ensuring the team consistently meets or exceeds targets.
Deliver training and empower sales teams, ensuring they can effectively communicate the benefits of energy coaching.
Provide expert insights and bespoke reports, helping businesses understand energy consumption and identify savings opportunities.
Develop strategic partnerships with industry experts to enhance energy coaching services and stay ahead of market trends.
Support B2B customers in setting and achieving energy goals, offering tailored coaching and practical solutions.
Identify and drive cross-sell opportunities, ensuring customers benefit from a full suite of energy management solutions.
Optimise the customer journey, delivering high-quality service and technical support at every touchpoint.

What we need from you

Proven experience of coaching and leading new teams, including designing and implementing training programs and resources that drive continuous improvement.
Excellent awareness and understanding of the B2B Energy market with experience of using energy management platforms.
Strong ability to develop and manage data analysis and visualisation tools.
Customer-centric mindset with a drive to deliver a best-in-class customer coaching experience.
Proven ability to innovate and implement new coaching techniques or digital tools that enhance customer experience and engagement
Experience of working in the energy Sector and knowledge of energy related regulations.
Excellent analytical and problem-solving skills with proven experience of presenting data insights in a clear and engaging way.
Strong communication and interpersonal skills for building relationships
Able to interpret complex data and make meaningful recommendations
Commercial awareness of cross selling / upselling additional products and services

It would be great if you had

Expert knowledge of data and metering products and services
Knowledge of metering supported IT systems, business developed applications, complex customer portfolios
Ability to manage multiple stakeholders with conflicting perspectives

Here’s what you need to know

Award-Winning Benefits: Our market-leading benefits package includes 26 days of holiday plus bank holidays, a generous pension scheme, life cover, bonus opportunities, and access to 20 flexible benefits with tax and/or NI savings. Recognised with the Personnel Today Reward, Recognition and Benefits Award 2022, our benefits truly stand out.
Recognised for Family-Friendly and Hybrid Policies: In 2024, we earned Double Recognition at the Personnel Today Awards for our exceptional family-friendly and hybrid working initiatives. Lets discuss how we can work together flexibly.
Inclusive Employer: As the only energy company in the Inclusive Top 50 UK Employers (currently ranked 8th), we’re committed to equal opportunities, diversity, and fairness for everyone.
Support for Disabled Applicants: As a Disability Confident Employer, we guarantee an interview for all disabled candidates who meet the minimum role criteria.
Development Opportunities: With inclusive talent networks, learning resources, and skill-building programs, your career growth is a priority.

At a glance

Reference no.: 234554 Closing date: 25/02/2025 Salary: £49,995 - £63,832

Get in touch

If you have any questions please contact the Recruiter, melissa.newell@eonenergy.com. Please note, CV's emailed directly will not be considered.

About us

E.ON is a privately owned international energy company. Our 75,000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.

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Inclusion

It is important to us that people with disabilities have access to a fair application process, providing them with an opportunity to shine. Therefore, our representative body for severely disabled people will be included in the process from an early stage. Please let us know via the application form if you require technical or organisational adjustments during the application process. We will strive to make the required aids available.

Should you not be able to apply online and want to speak someone in person, please contact your local recruiter.

Npower Commercial Gas Limited

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