De Vere Head Office Windsor

De Vere has a central support office and team based at De Vere Beaumont Estate in Old Windsor.

Our People & Culture team, Talent Acquisition, HR Hub, Learning & Development and Health & Safety team base themselves in this office when they are not out and about visiting the teams in our Hotels and Events venue.

Sales & Events Office Trainer

Do you excel in mentoring Sales & Events teams and want to shape the future of hospitality at De Vere?

At De Vere, we're seeking a Sales & Events Office Trainer to elevate performance across our portfolio. You'll work closely with property Sales & Event Office Managers, developing tailored training programs and giving one-to-one training and guidance to empower our teams and enhance sales & service standards.

This role will involve regular travel across the De Vere portfolio and as such the package includes a car allowance. Hotel accommodation will also be provided as required for certain training assignments.

In this pivotal role, you'll deliver impactful group training sessions, including our Commercial Academy, Negotiating Skills, Telephone Techniques, and Showround Techniques, while coaching individuals to strengthen their expertise in sales, event coordination, and customer engagement. You'll also play a key role in driving conversion rates, fostering best practices, and ensuring consistent standards across the business.

What You'll Do:
As the Sales & Events Office Trainer, your key responsibilities will include:

Reviewing and delivering training programs for conference and events teams, with a focus on sales, customer service, and event coordination.
Assessing individual and team competencies, identifying skill gaps, and creating development plans to maximise performance.
Creating and implementing Standard Operating Procedures (SOPs) for consistency and excellence across all properties.
Leading engaging workshops, simulations, and one-on-one coaching sessions to improve client communication, booking systems expertise, and upselling techniques.
Collaborating with teams during monthly conversion days to support revenue growth and improve customer experience.
Conducting audits and health checks to ensure compliance with company standards and identifying areas for improvement.

What We're Looking For:

A proactive and adaptable approach, with the flexibility to travel across our portfolio on a regular basis (including overnight stays)
Proven experience in managing, training and mentoring within a hotel sales office focused on conference and wedding bookings
Strong knowledge of Sales & Events office operations, including converting enquiries, managing bookings, event planning, and client communication.
Exceptional presentation, coaching, and leadership skills to inspire and develop others.
Experience with event management software (e.g., Opera or similar).

Benefits:

The Pay & Benefits:

At De Vere we pay attention to the thoughtful details that inspire the loyalty of our permanent colleagues. That's why we are proud to offer the following benefits for the role of Sales & Events Office Trainer:

£45k per annum with the opportunity to earn up to 10% of salary based on business performance
Hotel accommodation will be provided for certain assignments if travel would not be feasible on a daily basis
Free meals on duty in our colleague dining facilities
Stay in shape with complimentary use of the Leisure Club facilities saving you money on costly gym memberships
We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones
Discover exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.
31 days holiday each year (increasing annually up to 33 days)
Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
We value your hard work and recognise your achievements through our monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event.
Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones.

Principal Hayley Ltd

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Sales & Events Office Trainer