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* Due to limits on sponsorship allocations, we are not currently in a position to offer sponsorship to new candidates for these roles, this remains under review *

Who we are:

Priory is the leading independent provider of mental healthcare and adult social care in the UK. We are dedicated to providing high-quality, compassionate care across a wide range of services, including mental health, addiction treatment and specialist healthcare. With a network of care facilities across the UK, Priory has built a strong reputation for its commitment to delivering exceptional care and supporting individuals in their recovery journey. Our Central Division plays a vital role in ensuring that our operational and administrative functions are delivered efficiently, enabling us to maintain the highest standards of care across our organisation.

Job Advert Location Description

Hybrid role including office time at our contact centre in Stockton-on-Tees and remote work that includes national travel across England and Scotland.
Where national travel is required (it may include lengthy journeys and/or overnight stays).
The problems faced by patients may present difficult and challenging situations, which may heighten the physical, sensory and emotional demands of the role.

Job Advert Role Description

Purpose

To train and coach administrators and therapists at Priory Hospitals and Wellbeing Centres to better equip colleagues with the necessary skills and knowledge to deliver exceptional customer experiences no matter where someone is in their Priory Private Enquiry Journey. To play a crucial role in enhancing their soft skills, product knowledge, and problem-solving abilities by delivering virtual and face-to-face support to colleagues. The goal is to improve Priory’s ability to ensure consistent and positive interactions with patients and their family members enquiring about Private Healthcare services no matter who/where they are in the country.

Experience

A minimum of 1 year’s experience in a training role with proven customer service skills.
Driven and decisive with a strong ‘customer comes first’ work ethic.
Previous experience of delivering feedback and coaching with an in-depth knowledge of coaching techniques.
Experience of working in, or in-depth knowledge of, private mental health treatment is desirable, but not essential.
Experience of public speaking and presenting to a range of stakeholders.

What we would like to give you:

Car Allowance per annum.
25 days Annual Leave + Bank Holidays + additional day’s leave for your Birthday!
Annual leave entitlement increase based on length of service: 27 days after 5 years’ service and 30 days after 10 years’ service.
Length of service recognition awards – every 5 years.
Employee Assistance Programme.
Initial Disclosure Check Cost covered, if applicable to role.
‘My Possible Self’ App and health-related benefits.
Online discounts and cashback rewards – Priory Perks.
Smart Technology scheme (qualifying period).
Cycle to work scheme (qualifying period).
Car Benefit Purchase (qualifying period).
Smart Holidays (qualifying period).
Gym Flex (qualifying period).
Healthcare Cash Plan – Simply Health Scheme.
Eye Care Vouchers.
‘Cash for Colleagues’ – Employee referral scheme.
Career Pathways Programme – for development and further qualifications.
Parental Leave Gift.

Please take the time to familiarise yourself with the full job description attached prior to making an application.

We reserve the right to close the vacancy ahead of the closing date, without notice.

Disclosure

All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer. Priory will cover the cost of a DBS.

Priory Central Services

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