We are excited to announce an exciting opportunity for a Learning and Engagement (L&E) Manager within the award-winning Rapport Learning and Development Team. This role is split between core Rapport learning strategy and delivery, and an innovative L&E consultancy project with one of our valued clients.

The ideal candidate will possess expertise in fostering a culture of learning, wellbeing, inclusion, and service excellence. You will inspire team members to take ownership of their performance, exceed customer expectations, and create a personal service experience.

Directly reporting to Rapport’s Head of L&D, you will divide your time equally between Rapport’s learning team and our consultancy client, helping deliver on their unique one team strategy for learning and engagement. When on client location, you will report to the Service Delivery Director (Soft Services).

You will join an energetic, driven, and fun team, and will work alongside the Digital Learning Manager, Events & Project Coordinator, Guest Experience Trainers, L&D Business Partners, and Senior L&D Manager.

The office base for this role will be Holborn, and the client office locations are across Central London, with hubs near St. Paul’s and Victoria. Additionally, you will have the opportunity to visit and work from some of the most amazing and innovative client offices in the UK & Ireland, part of Rapport’s continuously growing portfolio.

Type of Contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday)

Salary: Up to £45,000 per annum

Ideal Start Date: April 2025

Main Responsibilities

Managing learning and engagement projects through clear and measurable plans.
Delivering engaging workshops that inspire participation.
Coaching line managers to maximise employee engagement.
Supporting Client Service Partners in coordinating learning activities.
Promoting wellbeing initiatives across all service areas.
Facilitating employee events that foster inclusion and recognition.
Collaborating with others to enhance service delivery, including operationally relevant digital learning that improves performance.
Capturing engagement insights and reporting outcomes linked to continuous improvement.
Supporting the coordination and communication of employment, social and learning programmes, including apprenticeships, internships, and graduates.

The ideal candidate will

Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Be an agile thinker, using a flexible approach to inspire and empower individuals and teams to proactively develop their knowledge, skills, and behaviours in a fast-paced environment
Communicate confidently, leveraging influencing skills and a genuine passion for people to build strong relationships with diverse stakeholders
Excel in organising tasks and people, completing responsibilities with meticulous attention to detail and integrity while anticipating needs
Take pride in fostering a united team spirit, contributing to a collaborative and supportive work culture
Lead with authentic enthusiasm for delivering exceptional service to customers, driven by engaged and empowered teams

Some Of Our Benefits Include

Exclusive travel discounts with TUI, Expedia, Booking.com and many more
Save money on your groceries with discounts on Tesco, Sainsbury’s, Morrisons and other major brands
A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
Regular emails filled with the best discounts and savings available
Receive cash rewards every time you spend and use them on a wide range of brands
Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
Contributory pension scheme
Access to wellness programs to promote the mental health and well-being of our Ambassadors
Employee Assistance Program to guide and support our team members
Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
Learning & development opportunities to support your personal and professional development and growth
WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
One Paid Day for Charity Work

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

About The Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our Most Prestigious Awards Include

In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
Top 30 Best Places to Work in Hospitality in 2021 winner.
Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019.

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

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