Trainer, Stirling, Scotland

Summary of the role

An FCA regulated life & pensions service provider, are seeking a dedicated trainer to join their team in their Stirling office, to focus on training delivery, but will involve some design of training materials. The role requires a combination of strong communication skills, in-depth knowledge of operational processes, an eye for detail and desire to help our team to succeed by preparing them with the skills to succeed.

What you'll be doing

Facilitate training sessions for employees including new hires, product/process changes and ongoing skill development programs.
Conduct in-person and Teams training sessions, workshops.
Deliver training to accommodate diverse learning styles and preferences.
Provide constructive feedback to learners regarding their development and to the Ops team on the progress of individuals during training.
Collaborate with stakeholders to identify training needs and objectives.
Assess the effectiveness of training programs through evaluation methods such as quizzes, simulations, and feedback surveys.
Analyse training data and performance metrics to identify areas for improvement and make recommendations for program enhancements.
Collaborate with management to address performance gaps and implement corrective actions as needed.
Continuously review and update training materials to ensure accuracy and relevance.
Actively participate in team meetings and contribute ideas for improving operational efficiency and effectiveness.
Maintain detailed records of training activities, including attendance, evaluations, and training completion status.
Communicate training results and recommendations to relevant stakeholders and management.

Skills & Experiences

Must possess a strong understanding of financial service processes.
Must have excellent communication and presentation skills.
Ideally would have experience of training delivery or other presentation experience.
Preferably have demonstrated ability to work independently and collaboratively in a fast-paced environment.
If possible, also have strong analytical skills and attention to detail.
Ideally, have experience in instructional design or similar.

Sanderson Recruitment

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