Job Title: Improvement Coach

Reports To: CQI Strategist

About Company-

VE3 is a global technology company committed to delivering innovative digital solutions that help organizations unlock their full potential. We assist organizations in optimising operations, enhancing customer experiences, unlocking data-driven insights, and fostering agile strategies. Our focus on delivering cutting-edge software solutions and developing state-of-the-art mechanisms ensures that we meet the unique needs of our clients across various industries. We are a forward-thinking company, committed to helping organisations navigate and thrive in the digital era through innovative and sustainable technology solutions.

Job Purpose:

The Improvement Coach works directly with frontline staff, service teams, and leadership to embed CQI practices into daily operations. This role provides hands-on training, facilitates workshops, and supports staff in implementing improvement methodologies.

Requirements

Key Responsibilities:

Deliver tailored CQI training programmes to staff at all levels.
Facilitate improvement huddles, workshops, and coaching sessions.
Support teams in applying CQI tools, such as root-cause analysis and PDSA cycles.
Mentor staff to build confidence and capability in leading improvement initiatives.
Assist in the co-design and implementation of improvement projects.
Monitor project progress and provide feedback to teams on outcomes and next steps.
Promote a culture of continuous improvement by recognising and celebrating team successes.

Qualifications and Experience:

Bachelor’s degree in education, healthcare management, or a related field.
5+ years of experience in coaching, facilitation, or CQI training delivery.
Certification in Lean, Six Sigma, or equivalent CQI methodologies.
Proven ability to work collaboratively with diverse teams in a healthcare setting.

Key Skills:

Strong coaching, mentoring, and facilitation abilities.
Proficiency in improvement tools and techniques.
Excellent interpersonal and communication skills.

Benefits

Competitive salary and benefits package.
Opportunities for professional development and certification.
Flexible working arrangements and a collaborative team environment.

VE3

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