Job Summary

Salary:£30,559-£32,654

Hours per week:37 hours

Interview date: Friday 28 March 2025

Education and Skills Supported Employment

We have an exciting opportunity in the Chippenham area for a full-time Employment Coordinator/Job Coach to join our Wiltshire Employment Support Team (WEST).

WEST empower individuals to find meaningful employment and economic participation while reducing dependence on support services. We're dedicated to promoting diversity in the workforce by collaborating closely with local employers.

Working in a highly motivated team, you'll guide individuals with SEND to secure and maintain paid employment, while also providing vital support to their families and networks. Your responsibilities will include; undertaking travel training to enable customers to independently travel to their place of work and providing appropriate job coaching support to customers who have achieved paid employment. You will work for people with disabilities, while working with employers in Wiltshire to negotiate paid employment opportunities.

We're seeking a dynamic, self-motivated individual with the essential qualifications and skills, who is comfortable with working beyond the typical 9-5 day, including weekends. If you have good communication and organisational skills, experience of supporting people, have a knowledge of learning disability or autism, and the confidence to liaise with businesses throughout Wiltshire, and are passionate about supporting vulnerable individuals into work.

Main duties of the job

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Thats why we focus on getting the things that matter to our people right.Explore more benefits here!

About Us

Under the Health and Social Care Act (Regulated Activities) Regulations 2014, individuals involved in regulated activity must provide a full employment history and detail any gaps. Before clicking apply please complete thisfull employment history formand once completed please attach it to your application form.

Please download and read therole description and person specification

The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework.

For more details, contact Samantha Buchanan, West Team Leader, atSamantha.buchanan@wiltshire.gov.uk, or call 01225 713173.

This role may be subject to certain successful security checks; please see the role description for more information.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read our statement of commitment to equality and inclusion.

Disability Confident Employer

Application process

Date posted

17 February 2025

Pay scheme

Other

Salary

£30,559 to £32,654 a year

Contract

Permanent

Working pattern

Full-time

Reference number

F0041-3956

Job locations

Wiltshire Council

Monkton Park

Chippenham

Wiltshire

SN15 1ER

Job Description

Job responsibilities

To provide support for young people and adults with SEN and disabilities, assisting them to identify, obtain and retain paid employment, including the development of the social and independence skills required to undertake employment as determined by the customers - my plan, person centred plan or community care assessment, as well as offering support to their parent/carers and support networks.

To work in partnership with Wiltshire College supporting a small number interns as part of a wider caseload, providing more intensive support through working interviews with the expectation these will lead to employment.

To establish and develop good working relationships with local employers to help ensure that more employment opportunities become available.

Specific duties and responsibilities include: Manage and be responsible for a caseload of up to 35 customers.

Providing support into employment and on the job support to ensure job retention for young people and adults with SEN and disabilities that include, Physical impairment, Sensory impairment, Neurological, learning disabilities and autistic spectrum condition.

Support each customer by working with them and keeping all relevant monitoring records up to date. Maintain the customers confidentiality.

With customers, or on behalf of where appropriate, identify employment/work opportunities in their preferred field of work with local employers within their community

Work with each customer to produce a vocational profile, identifying skills, experience, current

needs and relevant support networks, leading to an action plan which identifies development

opportunities that lead to employment.

Pro-actively establish contact with employers to actively promote the service and the employment of customers. Work with employers to meet the needs of their business in recruitment and to provide a service that supports all parties. Including identifying tasks that may or may not be part of the job, agreeing a way forward with the employer to facilitate employment.

Conduct preparing for Employment sessions in special schools across Wiltshire to support young

people (post 16) in transitions in receiving appropriate knowledge and information with employment options preparing them in their future decision making upon leaving education.

Additional time is needed to prepare each session and evaluate each students learning.

Keep effective digital (paperless) records in line with the procedures and data protection

Imputing data onto CareFirst relating to each customer on caseload

Facilitate the planning and delivery of travel training with customers to get to and from the workplace and will include; bus, train, walking, cycling or other preferred modes of transport.

Actively monitor and evaluate the progress of customers working with them to develop their path towards employment or progression within their current job. Meet with customers and their support network, to identify and agree an action plans to facilitate progress, reviewing as appropriate, and ensure advice on benefit issues is sought, signposting to other services relevant to the agreed team plan and targets.

Identify tasks that could cause difficulties for the customer and initiate plans to aid the learning process.

Maintain effective and efficient administrative procedures and ensure all associated paperwork and systems are completed as required, including tracking of Our Health Our Care Our Say outcomes and the gathering of evidence where necessary.

Ensure compliance with all relevant legislation and best practise including recording and using all data in line with Wiltshire Council and DWP Information Security requirements and the Data Protect Act 1998.

Deal with unforeseen issues affecting the customers employment at their place of work ensuring a successful resolution for both parties. Seeking advice and guidance from other support services.

Working within 0yrs to stability, post holders will be responsible for attending internal and external events/workshops, conferences, stakeholder events and meetings. Frequency will be as directed, but likely to be no more than monthly. This will involve representing Wiltshire Council, note taking and reporting information back to the teams senior officers. Contact/meetings such as Team Around the Child (TAC), My Plan, Transitions, and reviews will be the responsibility of the post holders. These meetings will include assessing referral/customer, evaluating appropriateness for service, signposting if necessary, advising, fact finding, and negotiating, obtaining information, developing plans, motivating choice, control and realistic opportunity and supporting next steps identified.

Ensure that the most cost effective methods of working underpin all practises. Produce required reports by using systems and methods in place as outlined in the teams supporting procedures guidance.

The post holder to take part in staff development programmes; assuming responsibility for continuous professional development.

To work flexibly and in line with the Wiltshire Council Flexible Working policy and procedures

To participate in supervision and Appraisal sessions with an agreed senior colleague. Undertake other duties appropriate to the grade and nature of the post.

Responsibilities

Job description Job responsibilities

To provide support for young people and adults with SEN and disabilities, assisting them to identify, obtain and retain paid employment, including the development of the social and independence skills required to undertake employment as determined by the customers - my plan, person centred plan or community care assessment, as well as offering support to their parent/carers and support networks.

To work in partnership with Wiltshire College supporting a small number interns as part of a wider caseload, providing more intensive support through working interviews with the expectation these will lead to employment.

To establish and develop good working relationships with local employers to help ensure that more employment opportunities become available.

Specific duties and responsibilities include: Manage and be responsible for a caseload of up to 35 customers.

Providing support into employment and on the job support to ensure job retention for young people and adults with SEN and disabilities that include, Physical impairment, Sensory impairment, Neurological, learning disabilities and autistic spectrum condition.

Support each customer by working with them and keeping all relevant monitoring records up to date. Maintain the customers confidentiality.

With customers, or on behalf of where appropriate, identify employment/work opportunities in their preferred field of work with local employers within their community

Work with each customer to produce a vocational profile, identifying skills, experience, current

needs and relevant support networks, leading to an action plan which identifies development

opportunities that lead to employment.

Pro-actively establish contact with employers to actively promote the service and the employment of customers. Work with employers to meet the needs of their business in recruitment and to provide a service that supports all parties. Including identifying tasks that may or may not be part of the job, agreeing a way forward with the employer to facilitate employment.

Conduct preparing for Employment sessions in special schools across Wiltshire to support young

people (post 16) in transitions in receiving appropriate knowledge and information with employment options preparing them in their future decision making upon leaving education.

Additional time is needed to prepare each session and evaluate each students learning.

Keep effective digital (paperless) records in line with the procedures and data protection

Imputing data onto CareFirst relating to each customer on caseload

Facilitate the planning and delivery of travel training with customers to get to and from the workplace and will include; bus, train, walking, cycling or other preferred modes of transport.

Actively monitor and evaluate the progress of customers working with them to develop their path towards employment or progression within their current job. Meet with customers and their support network, to identify and agree an action plans to facilitate progress, reviewing as appropriate, and ensure advice on benefit issues is sought, signposting to other services relevant to the agreed team plan and targets.

Identify tasks that could cause difficulties for the customer and initiate plans to aid the learning process.

Maintain effective and efficient administrative procedures and ensure all associated paperwork and systems are completed as required, including tracking of Our Health Our Care Our Say outcomes and the gathering of evidence where necessary.

Ensure compliance with all relevant legislation and best practise including recording and using all data in line with Wiltshire Council and DWP Information Security requirements and the Data Protect Act 1998.

Deal with unforeseen issues affecting the customers employment at their place of work ensuring a successful resolution for both parties. Seeking advice and guidance from other support services.

Working within 0yrs to stability, post holders will be responsible for attending internal and external events/workshops, conferences, stakeholder events and meetings. Frequency will be as directed, but likely to be no more than monthly. This will involve representing Wiltshire Council, note taking and reporting information back to the teams senior officers. Contact/meetings such as Team Around the Child (TAC), My Plan, Transitions, and reviews will be the responsibility of the post holders. These meetings will include assessing referral/customer, evaluating appropriateness for service, signposting if necessary, advising, fact finding, and negotiating, obtaining information, developing plans, motivating choice, control and realistic opportunity and supporting next steps identified.

Ensure that the most cost effective methods of working underpin all practises. Produce required reports by using systems and methods in place as outlined in the teams supporting procedures guidance.

The post holder to take part in staff development programmes; assuming responsibility for continuous professional development.

To work flexibly and in line with the Wiltshire Council Flexible Working policy and procedures

To participate in supervision and Appraisal sessions with an agreed senior colleague. Undertake other duties appropriate to the grade and nature of the post.

Person Specification

Experience Essential

High level of relevant and practical experience acquired on the job. An advanced understanding of relevant procedures and working practices. Advanced knowledge of specialist function relevant to service area. Excellent ICT skills including use of Microsoft applications and specialist systems. Significant experience of working with clients and client groups with complex needs.
Proven ability to carry out client risk assessments to identify eligibility for service provision and/or risk of harm.
Proven ability to advise and guide clients to encourage development and to access services to which they are entitled.
Ability to build trust and confidence with clients, client groups and colleagues. Proven ability to interpret situations, analyse behaviours to make judgements and deliver interventions to achieve outcomes. Proven ability to deliver training.

Qualifications Essential

Specific qualifications, knowledge, and skills required for this role:
Essential
Up-to-date knowledge of relevant legislation and guidance in relation to working with, and the
safeguarding of Children, young people and vulnerable adults.
HNC/NVQ4/QCF4 or equivalent skills and working towards a professional qualification or the ability to demonstrate equivalent experience and skills.
Experience of working with people with autistic spectrum conditions.
Ability to deliver services to Individuals of all ages with different abilities, demands, and needs.
Understanding the need for the role of an advocate to be used as appropriate
Experience of supporting/enabling people in a variety of settings
Advanced knowledge and experience in supporting people in a work setting.
Good time management. Self motivated, able to work independently, use own initiative and be part of a team.
Ability to work as part of a team whilst being able to work on own initiative showing flexibility and adaptability.
Able to demonstrate empathy with the concept of social inclusion and the social model of disability.
An ability to understand and communicate effectively using a range of tools and methods.
Able to provide information and support to relevant stakeholders
Shows commitment to personal growth and development.
Flexibility to work outside of usual 9-5 day including weekend work.
Committed to Equal Opportunities and anti discrimination Commitment & enthusiasm to service objectives
Able to make decisions.
Displays a commitment to the protection and safeguarding of vulnerable children, young people and adults.
Working knowledge of social care sector and/or the business environment.
An understanding of the core principles and values underpinning individuals rights & needs.
Taking a positive approach to working creatively and collaboratively Recognition of the rights of disabled people to be a part of their community and be able to identify and address barriers.
Ability to use a variety of communication methods and ability to demonstrate sensitivity, tact, diplomacy and patience and keep calm in difficult situations.
Using set procedures to record information.

Desirable

Emergency First Aid qualification
Health and Safety qualification
Makaton/British Sign Language qualification or equivalent experience
Wider knowledge around existing legislation .i.e. Working Time regulations for young people
working/volunteering, insurance requirements, legal requirements for relevant permissions for customers.
Teaching or training experience
Knowledge of person centred planning tools.
Understanding of legislation relevant to the delivery of statutory services.
Ability to understand and contribute to service objectives and development.
Knowledge of Care First child/adult system.

Person Specification Experience Essential

High level of relevant and practical experience acquired on the job. An advanced understanding of relevant procedures and working practices. Advanced knowledge of specialist function relevant to service area. Excellent ICT skills including use of Microsoft applications and specialist systems. Significant experience of working with clients and client groups with complex needs.
Proven ability to carry out client risk assessments to identify eligibility for service provision and/or risk of harm.
Proven ability to advise and guide clients to encourage development and to access services to which they are entitled.
Ability to build trust and confidence with clients, client groups and colleagues. Proven ability to interpret situations, analyse behaviours to make judgements and deliver interventions to achieve outcomes. Proven ability to deliver training.

Qualifications Essential

Specific qualifications, knowledge, and skills required for this role:
Essential
Up-to-date knowledge of relevant legislation and guidance in relation to working with, and the
safeguarding of Children, young people and vulnerable adults.
HNC/NVQ4/QCF4 or equivalent skills and working towards a professional qualification or the ability to demonstrate equivalent experience and skills.
Experience of working with people with autistic spectrum conditions.
Ability to deliver services to Individuals of all ages with different abilities, demands, and needs.
Understanding the need for the role of an advocate to be used as appropriate
Experience of supporting/enabling people in a variety of settings
Advanced knowledge and experience in supporting people in a work setting.
Good time management. Self motivated, able to work independently, use own initiative and be part of a team.
Ability to work as part of a team whilst being able to work on own initiative showing flexibility and adaptability.
Able to demonstrate empathy with the concept of social inclusion and the social model of disability.
An ability to understand and communicate effectively using a range of tools and methods.
Able to provide information and support to relevant stakeholders
Shows commitment to personal growth and development.
Flexibility to work outside of usual 9-5 day including weekend work.
Committed to Equal Opportunities and anti discrimination Commitment & enthusiasm to service objectives
Able to make decisions.
Displays a commitment to the protection and safeguarding of vulnerable children, young people and adults.
Working knowledge of social care sector and/or the business environment.
An understanding of the core principles and values underpinning individuals rights & needs.
Taking a positive approach to working creatively and collaboratively Recognition of the rights of disabled people to be a part of their community and be able to identify and address barriers.
Ability to use a variety of communication methods and ability to demonstrate sensitivity, tact, diplomacy and patience and keep calm in difficult situations.
Using set procedures to record information.

Desirable

Emergency First Aid qualification
Health and Safety qualification
Makaton/British Sign Language qualification or equivalent experience
Wider knowledge around existing legislation .i.e. Working Time regulations for young people
working/volunteering, insurance requirements, legal requirements for relevant permissions for customers.
Teaching or training experience
Knowledge of person centred planning tools.
Understanding of legislation relevant to the delivery of statutory services.
Ability to understand and contribute to service objectives and development.
Knowledge of Care First child/adult system.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wiltshire Council

Address

Wiltshire Council

Monkton Park

Chippenham

Wiltshire

SN15 1ER

Employer's website

http://www.wiltshire.gov.uk/ (Opens in a new tab)

Wiltshire Council

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