Profile Summary
We are seeking an experienced and dynamic individual to join the Mizuho Quality Assurance Team as an Assistant Vice President (AVP) KYC Quality Assurance Tester and Trainer.
This role is a hybrid position that blends KYC/AML quality assurance testing expertise with the development and implementation of robust training frameworks. The ideal candidate will have a strong understanding of KYC processes, regulatory compliance, and quality assurance, coupled with a proven track record of creating and delivering effective training programs to enhance team performance and compliance standards and support the overall adherence to SLA’s and procedures for MHBK, MHI, London & EMEA Branches.
The Main Functions Of This Role Are As Follows
- KYC Quality Assurance Testing
- Perform comprehensive reviews and quality assurance testing of KYC files to ensure compliance with regulatory requirements and Mizuho internal policies.
- Identify deficiencies, errors, or risks in KYC processes and recommend corrective actions to improve compliance and mitigate risks.
- Collaborate with compliance, operations, and risk teams to address identified issues and drive improvements in Mizuho KYC workflows.
- Develop and implement QA testing frameworks, methodologies, and reporting mechanisms to ensure consistent and accurate assessments of KYC files.
- Provide detailed reports and dashboards to senior management, highlighting QA testing outcomes, trends, and areas for improvement.
- Training Framework Development and Implementation:
- Design and develop a comprehensive training framework tailored to KYC and QA processes, ensuring alignment with industry best practices and regulatory requirements.
- Conduct assessments to identify skill gaps within the KYC and QA teams and create targeted training plans to address gaps.
- Deliver engaging and interactive training sessions, workshops, and e-learning modules for staff across various levels of expertise.
- Establish metrics and KPIs to measure training effectiveness and its impact on team performance and compliance standards.
- Stay updated on regulatory changes and emerging trends to ensure training content remains current and relevant.
- Stakeholder Collaboration and Leadership:
- Partner with senior management to understand strategic objectives and translate them into actionable KYC training and framework initiatives.
- Work closely with Compliance and wider stakeholders to address gaps in skills through creation and delivery of targeted training and process improvements.
- Partner with leadership to create strategies for continuous improvement in KYC processes and employee development.
- Liaise with external industry forums to stay updated on KYC trends and best practices and horizon scanning to have a detailed understanding of what changes could be potentially impactful to the processes currently in practice with robust gap analysis performed.
- Act as a subject matter expert (SME) for KYC quality assurance and training, providing guidance and support to team members and stakeholders.
- Monitoring and Reporting:
- Track and report on the status of training programs and framework implementation to senior leadership.
- Maintain records of training sessions, attendance, and compliance with mandatory training requirements and track the progression of learning of team members.
- Support internal and external audits by providing evidence of compliance with KYC regulations and policies through continuous training and skill uplifting.
- Continuous Improvement:
- Stay informed of changes in global and local KYC regulations, ensuring training programs and frameworks remain relevant. Understand the efficacy of the training being delivered to ensure its fit for purpose is maintained.
- Benchmark Mizuho practices against industry standards and recommend improvements where identified and practicably applicable.
Qualifications And Experience
- Bachelor’s degree in Finance, Law, Business Administration, or a related field. Master’s degree is preferred.
- 8+ years of experience in KYC, AML, compliance, or risk management, with a focus on training or process improvement and quality assurance testing.
- Proven experience in designing and delivering training programs within financial services or compliance.
- Strong knowledge of KYC regulations, AML guidelines, and global compliance standards.
- Familiarity with regulatory frameworks such as FATF, OFAC, EU AML Directives, and regional laws
Skills And Competencies
- Excellent communication, presentation, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Proficiency in learning management systems (LMS) and e-learning tools.
- Ability to work under pressure and manage multiple projects simultaneously.
- Strong stakeholder management and collaboration skills.
- Attention to detail and a commitment to quality.
We champion a flexible work environment, as we understand the need for people to meet other commitments or simply strike a good work-life balance. As such, we are happy to talk flexible working for this role such as reduced working hours. The role will also include homeworking.
At Mizuho we are committed to supporting equality and diversity and seek to create a workplace that is fully inclusive. We welcome applications from all sections of the community that we operate in and from all ethnic backgrounds, sexual orientation, beliefs, gender identities and disabilities.
If you require more information about our equal opportunities policy or wish to discuss any accessibility requirements or reasonable adjustments, please contact the recruitment team – recruitment@mhcb.co.uk and we will be happy to help.
