About the Company
Revolutionising how the Netball Family learn is a key focus for England Netball over the next decade. We strive to provide brilliant learning offers for our staff, coaches, officials, and volunteers both on and beyond the court. The people who make the game happen are crucial to the success of the sport.
About the Role
The Learning and Development (L&D) Coordinator (Coaching) will be responsible for coordinating the business support systems and processes to maintain the delivery of the England Netball learning and development (L&D) opportunities.
Responsibilities
- Lead the coordination of England Netball’s L&D opportunities for coaching and various CPD opportunities.
- Provide daily support and guidance to the L&D Administrator (Coaching).
- Provide a seamless customer journey which enhances the learner experience.
- Utilise and evolve systems and processes that support the delivery of L&D opportunities.
- Follow agreed policies and processes; both internally and when supporting learners.
- Provide operational support to the L&D Operations manager.
- Build relationships with the key internal teams to support strategic course planning and any L&D related issues.
- Build relationships with key external partners i.e. the awarding body, and ensure compliance with their policies, systems and processes.
- Provide a high level of customer service when dealing with a range of customer enquiries regarding the range of L&D offers.
Operational Support Functions
- Oversee the use of the Onefile and Education Management systems (EMS).
- Coordinate the central calendar for L&D opportunities and ensure that the relevant folders are created and maintained.
- Update the L&D dashboard with agreed data as appropriate.
- Periodically gather relevant insight and produce reports which demonstrate the impact of the L&D team and help improve ways of working.
- Ensure finance sheets are created, updated, and monitored for each individual L&D opportunity and that England Netball financial processes are adhered to.
- Share best practice with the L&D workforce team.
- Provide course support up to two times per month (Tuesday/Thursday evening and Saturday mornings).
Required Skills
- Excellent interpersonal and communication skills, and able to quickly build rapport.
- Supportive and collaborative member of the team who can work well with others and independently.
- Committed to celebrating diversity and creating a sense of belonging within the organisation.
- Strong organisational and planning skills.
- Previous work experience in a coordination role, providing excellent customer service.
- Ability to prioritise competing workload demands by taking a flexible and adaptable approach.
- Proactive self-starter who can foresee and mitigate for challenges in the future.
- Solution-focused and able to work effectively under pressure.
- Has a strong eye for detail.
- Competent IT skills, including proficiency in the full Microsoft Office suite.
- Experience of working with technologies used to facilitate learning, i.e. Zoom.
- Experience of coordinating and delivering multiple workstreams/projects.
- Passionate about life-long learning and making a difference.
- Capability to maintain and develop systems and processes.
Preferred Skills
- Knowledge of the delivery of L&D within the sport sector.
- Previous experience working in a customer/learner focused environment.
- Experience of working in a hybrid working environment.
- Competent in the use of online data systems, i.e. Engage.
- Experience of dealing with financial procedures.
Pay range and compensation package
£23-25,000 per annum dependant on experience.
To apply for the role click All England Netball Association Careers
