Advert
This is an open ended/part time opportunity working 22.5 hours per week
with a requirement to work Monday through Friday starting at 8.30am each day
Glasgow Caledonian University - the University for the Common Good - is a vibrant, values-led, multi-cultural, civic University with a global outlook and strong commitment to delivering social innovation and sustainable development in its education and research.
Our organisational strategy is aligned with the United Nation’s Sustainable Development Goals and our globally recognised researchers advise governments, industry and international bodies. We’re ranked fourth in the world and first in the UK for promoting gender equality, in the top 70 universities globally for social impact, and first in Scotland for health and wellbeing, and reduced inequalities, for which we are also ranked 21st in the world (THE Impact Rankings, 2022). In 2020-21, we contributed £1.7 billion and more than 14,000 jobs across the globe (BIGGAR Economics, 2022).
GCU is committed to widening participation, and delivering positive outcomes for our students. We are Scotland’s leading provider of Graduate Apprenticeships. With campuses in Glasgow, London and New York, we have transnational partnerships around the world, supporting more than 22,000 students from 130 countries. Guided by our values – integrity, responsibility, creativity and confidence - we transform the lives of the people and communities we serve.
An exciting part time post has arisen to be part of the Campus Life Desk team responsible for delivering an excellent front line student enquiry service, in line with the University's goal to deliver an outstanding student experience.
Based within the Campus Life Lounge, the Advisors will work closely with the wider Student Support Teams as well as relevant colleagues across all GCU Schools and professional support areas. This is to ensure that students have access to support and advice of the highest quality. This will be conducted in a professional, friendly and efficient manner to ensure consistent delivery of service for all students, staff and visitors to GCU.
As the first point of contact for students, Campus Life Desk Advisors are required to maintain a high level of confidentiality and sensitivity of customer care. They will be required to gain an excellent knowledge of the services and support that are available across all areas of the student journey. The successful candidate will have solid customer service background, experience of working in higher education with the ability to demonstrate initiative, and the capability to communicate effectively with a range of internal and external stakeholders.
If you would like to discuss in further detail, please contact, Claire Drummond, Campus Life Team Leader on (0)141 331 3101 or by emailing Claire.drummond@gcu.ac.uk
As the University for the Common Good, we are committed to embedding equality, diversity and inclusion, as well as our values in everything that we do. As such, we welcome applications from all suitably qualified candidates who demonstrate the GCU Values.
Glasgow Caledonian University is committed to a fair and transparent recruitment process that is free from bias so that we can attract and retain a high performing workforce which makes a critical contribution to our success.
The University holds the prestigious Athena SWAN Silver institution award, which recognises our significant record of activity and achievement in promoting gender equality across different disciplines.
As a Disability Confident 'Committed' employer, we are striving to ensure that our recruitment process is inclusive and accessible to disabled people. Although the Disability Confident 'Committed' level does not guarantee an interview for disabled applicants, we will make reasonable adjustments for disabled applicants during the recruitment process.
The University also holds the Carer Positive ‘Engaged’ employer award, which recognises our commitment to supporting staff with caring responsibilities.
Glasgow Caledonian University are committed signatories to the Armed Forces Covenant.
The University offers a range of benefits including opportunities for professional development, family friendly policies, cycle to work scheme and onsite childcare facilities.
Please note that the appointment will be made on the first point of the salary scale (unless by exception).
