Description
We reserve the right to close this advertisement at any time if we receive suitable applications for the role.
An exciting opportunity for you to develop your career with the third fastest growing training provider in the United Kingdom. Acorn Training is a highly successful, skills, justice, employment and health provider with strong corporate values and inclusive ethos – winner of The World Skills UK Social Inclusion and Diversity Network of the Year award.
You will join us at our most exciting time, with strong plans to double the size of the business each year over the next 5 years, spearheading opportunities to get The United Kingdom back to work and improving the skills of the workforce; enabling strong and sustainable future careers for all.
Key Responsibilities and Key Performance Indicators
Manage a customer case load effectively to ensure customer realise their full potential and move into sustainable employmentProvide one to one information, advice and guidance sessions to customer currently seeking sustainable employmentPrepare job search materials and differentiated products to meet the needs of the customerWork with local employers and develop an awareness of the local labour market to identify key opportunities for customer and employersSupport and sign post customer identified pastoral needs Provide information, advice and guidance on learning programmes and qualificationsCoach customers and promote positive behaviours associated with employmentMonitor own performance ensuring that customer attendance and success measures are above national benchmarks and are in line with contractual requirementsKeep accurate records to monitor customer progress towards individual goals, setting effective SMART targetsWork with various customer groups including young adults, adults, customers with learning difficulties and disabilities, lone parents offenders and offenders in the communityIdentify and signpost for support customers with literacy and numeracy skills development needs, promoting independence and learning skillsEnsure that policies with regards to Child and Adult at Risk are adhered to Ensure that policies with regards to Data Security are adhered toMaintain a positive and professional company image at all timesSupport the company Quality Policy and Information Security prioritiesSupport the company’s equality of opportunity statement at all timesWork safely, supporting the company Health and Safety PolicyPerform any additional requests in line with the key responsibilities of this role Key Performance IndicatorsReferrals to schemes within Acorn TrainingMonitoring outcomes for each candidateFace to Face meetings which each candidate in line with company expectations and standardsCustomer service satisfaction
Skills, Knowledge and Expertise
Qualifications and specific training
- Full NVQ Level 2 in customer service, business administration, accounting, or IT
- GCSE (or equivalent) in English Language and Mathematics
- Level 2 IT Qualification, such as ECDL (European Computer Driving Licence)
- Level 3 Information, Advice and Guidance qualification
- IEP Accredited Sector Induction (Level 2)
- IEP Accredited Certificate in Employability Practice (Level 3)
- First Aid at Work Certificate
- IOSH Health and Safety Qualification
ExperienceSkills for Life awarenessKnowledge of the local labour market KnowledgeBarriers to learning and employmentHow to support customer and promote independenceSupport strategies for various customer specific needsDelivery of Learning and Skills Council and/or DWP contracts SkillsFull Driving licence with access to a car with Business InsuranceThe ability to work under pressure in a highly performance driven organisationThe ability to work effectively as part of a teamThe ability to work accurately and actively programme solvingThe ability to reflect on your own performance to support quality improvementThe ability to manage time effectively and plan your own work loadThe ability work with little supervision or guidanceThe ability to maintain one’s own motivation when things are getting toughThe ability to be proactiveThe ability to understand one’s own limitations within the roleWe welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, ethnic or social origin, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, reasonable adjustments can be taken to ensure equal opportunities for candidates with disabilities or special needs.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy
Please get in contact with to discuss alternative options you may require, or alternative application methods
