This exciting IT Apprenticeship will develop your skills in various areas of IT support including End User Support, Hardware, Networking, cabling and Troubleshooting. You will work closely with our existing on-site IT support team to develop your skills in all of these areas before identifying the pathway your future career might take.
Role
- Provide Technical support – Assist in troubleshooting hardware/software and network issues for end-users; escalating complex problems to senior IT staff when necessary
- Install and Configure Systems – Support the setup, installation and configuration of IT hardware (Laptops, desktops, mobile phones, A/V kit in meeting rooms) and software under supervision
- Maintain IT infrastructure and asset database – Perform regular hardware upgrades and take a stock check of IT Kit on a monthly/weekly basis
- Document Processes & SOP’s – ensure known issue and their solutions are documented as knowledge base articles for future reference
- Learn and apply Cybersecurity practices – Follow organizational security protocols and best practices
Training
The programme will be delivered in partnership with our training provider, Velocity Academy, via a block release delivery model. Delivered remotely, you will have approximately 5 study weeks over the first 12 months on the programme. At the end of the apprenticeship you will go through an End Point Assessment to ensure occupational competence prior to progressing your career with Hitachi Rail.
- Network Administration
- Cyber Security
- End User Support
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- VELOCITY 1st LIMITED
- Working Week
- Monday to Friday with occasional weekend or evening work to help with project work.
- Expected Duration
- 3 Years
- Positions Available
- 1
- Closing Date
- Saturday, 31st May 2025
- Start Date
- Monday, 8th September 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Qualifications
- x5 including Maths, English and Science GCSE, grade 5 and above (Essential)
About the Employer
HITACHI RAIL GTS UK LIMITEDHitachi Rail is driving the Mobility Transition - helping every passenger, customer and community enjoy the benefits of more connected, seamless and sustainable transport. Our mission is to deliver superior, original technology and products for mobility projects around the world. Our products are designed to make sustainable mobility a reality across all areas of the global railway sector. Everything that we do at Hitachi Rail is underpinned by our values; Wa (Harmony): We need to show respect to our colleagues, our suppliers, our clients and our stakeholders. We show respect to earn respect. Makoto (Sincerity): We should act with integrity in all we say and do, this shows that we are sincere in holding to our stated values. We maintain fairness in all our dealings; our reputation is founded on how we go about our business. Kaitakusha – Seishin (Pioneering Spirit): We lead with ambition, seeking new challenges; we are not afraid to be flexible and adapt to the changing needs of our business.
