JOB TITLE
Content Trainer
BUSINESS AREA
Content
REPORTS TO
Director of Content
DIRECT REPORTS
0
LOCATION & HOURS
Bournemouth / Full Time (37.5 hours)
ABOUT GLENIGAN
At Glenigan, we deliver the most accurate and comprehensive construction sales leads in the UK. We combine this with business analysis and forecasting, enabling businesses to make sales, win contracts and plan for future growth.
Joining us means joining an ambitious and determined team with a proven track record of year-on-year double-digit growth, where innovative thinking is encouraged and results are generously rewarded.
Glenigan is a part of the Byggfakta Group. Byggfakta Group is the leading digital platform to maximise sales in the European construction ecosystem.
ROLE OVERVIEW
The content trainer role is responsible for training offshore and onshore content teams. In this role you will work with the content directors and content managers with a focus on coaching individuals and groups. Most of your time will be spent designing training curriculum to support the areas of improvement from skills gap analyses and sales processes as agreed with the content leads, individual call listening with feedback and delivering programs to the team. Ultimately you will help increase the overall performance of our content teams and ensure they have the skills to achieve their goals.
KEY ACCOUNTABILITIES
- Onboarding of new content staff for both our offshore researchers and those in the UK/Ireland
- Work closely with content management and the wider sales teams to understand changes in requirements and customer needs
- Involvement in the recruitment process for content roles including interviewing and role plays
- Maintain a continual program of call listening and feedback for content individuals
- Write, plan and conduct workshop/classroom training for content teams and departments in line with areas of improvement as identified in the skills gap analyses or by the content leads
- Assist with the content team's personal development plans and ensure these are updated regularly throughout the year & providing training where necessary
- Continually collect feedback from trainees and managers to improve the content standards across the teams
- Report on impact of training programs (e.g. .content KPI results, individual performances)
- Maintain training material, records, programs
This list is not exhaustive and there may be other activities you are required to deliver.
SKILLS, EXPERIENCE & QUALIFICATIONS REQUIRED
- Proven work experience as a trainer, minimum 3+ years, essential
- Ability to manage and implement the full training cycle; including in-person and web based learning, individual coaching, workshop and onboarding of new employees
- Excellent organisational skills
- Certified training qualification is a plus
- Must be self-motivated and energetic; able to work independently with minimal supervision
- Knowledge of Construction Industry is a plus
- Good computer skills (basic knowledge of Word, Excel, PowerPoint);
