Job Description
Permanent Full-time
Location: Hybrid (Sale, Greater Manchester)
Reports to: Operations Manager
Salary: £24,000 per annum
Line management responsibilities: No
Overview
Training Qualifications UK is a market leader in technical education. We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements, and apprenticeships to over 150,000 learners.
Whats the secret to our success? Simply put, we do things differently here!
The Operations Officer is an administrative role that is responsible for assisting with Apprentice submission reviews, assigning work to End-Point Assessors and IQAs, issuing Apprentice results, and reviewing Reasonable Adjustment and Special Consideration requests for assessments. The role also includes certificate production and office support duties.
This role requires someone who thrives on following set processes and being organised, with exceptional attention to detail. Accuracy and a drive for perfection are essential qualities for anyone undertaking this role. This individual will be given the opportunity to work as part of a forward-thinking team, as well as gain invaluable hands-on experience working in a leading Awarding and End-Point Assessment Organisation.
Key Responsibilities
- Review evidence submissions of Apprentices progressing through Gateway to confirm End-Point Assessment readiness in line with regulatory requirements.
- Assign workloads to End-Point Assessors and IQAs.
- Issue Apprentice results, following quality control processes, including proofreading documents.
- Act as a liaison and quality control administrator that is focused on ensuring exam bookings are recorded and data is reviewed and maintained.
- Reviewing reasonable adjustment and special consideration requests
- Maintaining spreadsheet records of assessment data for reporting and planning purposes
- Printing regulated and endorsed certificates
- Printing and scanning exam documents
- Managing and Tracking the postal of exams being sent out and returned from Centres/ Schools
- Reviewing assessment windows and coordinating resits.
Other Responsibilities
- Develop and maintain an understanding of TQUK internal processes and the wider educational landscape
- Maintain in-depth knowledge of TQUK products and services
- Ad-hoc admin duties, as required.
Key Requirements
- Minimum grade C GCSE Maths and English or equivalent
- Competent with Microsoft Excel, Excel Online and Google Sheets
- Excellent phone manner and customer service skills.
Key Characteristics
- Be confident and ambitious with a can do, will do attitude
- Be well motivated, enthusiastic, and able to work on your own initiative
- Be passionate about education and the opportunities that it brings
- Be able to keep an eye on the bigger picture and appreciate where your role fits into the business
- Have a willingness to learn
- Have sound IT skills.
Key Benefits
- Training, Qualifications & Apprenticeships. Its what we do!
- 25 days annual leave plus 8 days Bank Holiday (33 in total)
- An extra day off to celebrate your birthday
- Annual Loyalty Bonus
- Annual salary review
- NEST pension
- Bupa Healthcare benefits
- Employee Assistance Programme (EAP)
- Cycle to work scheme
- A positive and supportive working environment
- Comprehensive onboardingA workplace that supports a healthy work/life balance.
Please see the Person Specification for this role here.
- We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you.
