Be the Spark of Inspiration – Join Us as a Learning Facilitator at Policy Expert!

Ready to make learning fun, engaging, and impactful? At Policy Expert, we’re on the lookout for a passionate Learning Facilitator who thrives on energizing others, delivering dynamic training sessions, and being the heartbeat of our Learning & Development team.

If you have the enthusiasm to motivate, the expertise to teach, and the drive to help our people shine, this is the role for you!

As a Learning Facilitator, you’ll be on the front lines of employee development, ensuring that our colleagues are not only equipped with the knowledge they need to succeed, but also inspired to deliver exceptional service to our customers. From delivering induction sessions to running workshops that enhance skills, you’ll help shape the future of our contact centre teams.

What Will You Be Doing?

Training & Facilitating: You’ll be leading engaging classroom sessions in Milton Keynes, plus occasional online sessions via Microsoft Teams. From induction to sales techniques, you’ll help colleagues develop their skills and knowledge in ways that stick.

Coaching & Mentoring: You won’t just be talking at your team – you’ll be interacting, coaching, and providing one-on-one support to help people grow and succeed.

Keeping it Organized: Some admin here and there – whether it’s updating training materials, managing calendars, or logging attendance, you’ll keep everything running smoothly.

Dynamic Learning: Every day is different. You’ll be delivering training on various topics like insurance principles, customer service, and process changes – and you’ll make it fun and engaging!

Who Are You?

You’re a go-getter who loves to inspire. You’re not just delivering content – you’re making learning an experience. You’re flexible, adaptable, and have the energy to keep up with the fast pace of a growing business. You know how to keep a room engaged, adjust on the fly, and turn challenges into opportunities.

Key Attributes We’re Looking For:

Training Guru: You’ve got proven experience in L&D and training delivery, and you’re a natural at helping people understand and retain new information.

Team Player with a Can-Do Attitude: You love working with others and bring a positive, supportive vibe wherever you go.

Motivated & Results-Oriented: You’re driven to meet goals, achieve targets, and help others do the same. You hold yourself accountable to high standards.

Communicative & Adaptable: You’re an effective communicator who can read the room, take feedback, and adjust accordingly to keep everyone engaged.

‍ Energetic & Engaging: You’re comfortable being on your feet and can bring the energy that will inspire others. You can talk sales one minute and customer service the next – and keep it exciting!

Innovative & Problem Solver: You’re always looking for new ways to improve the learning experience, whether that’s through creative methods, overcoming challenges, or finding smarter ways to do things.

Why Policy Expert?

We are a company that truly believes in the power of development. Whether you’re growing your career, boosting your skills, or helping others do the same, you’ll find your place here. We’ve got a supportive, inclusive culture, and we’re all about constant learning and improvement.

So, if you’re ready to inspire, lead, and make a lasting impact on our team’s success, apply now and let’s create something amazing together!

What We Stand for and Next Steps We pride ourselves on being an equal opportunity employer. We treat all applications equally and recruit based solely on an individual’s skills, knowledge, and experience. The quality and growing diversity of our team is a testament to this commitment.

At Policy Expert, we are committed to fostering an inclusive and supportive environment for all candidates. If you require any reasonable adjustments during the interview process to accommodate your needs, please do not hesitate to let us know. We are dedicated to ensuring every candidate has an equal opportunity to succeed and will work with you to provide the necessary support.

We aim to be in touch within 14 working days of your application – you will be notified if successful or unsuccessful. Please be encouraged to apply even if you do not meet all the requirements.

Policy Expert

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