The firm
Shoosmiths is the law firm clients choose for excellent service, incisive thinking and above all for our ability to focus on what matters. From offices across the UK and Brussels, we support some of the world’s most exciting and ambitious businesses; amazing clients making an impact. We empower our people to be their authentic selves and deliver together in supportive teams committed to excellence and innovation. The first top 50 law firm to achieve ‘Platinum Standard’ Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm.
We have an outstanding benefits package to complement our competitive remuneration system. In addition to the competitive salaries, great working environment and high-quality work, we believe that all staff should be rewarded for their commitment to the continued success of the firm through a comprehensive and flexible range of benefits.
To discover more about our benefits, please visit: Benefits Package
The role
Reporting to the IS Learning Manager, the IS Trainer will be responsible for the education and support of our various IT systems used across the firm. This position offers a hybrid work schedule, with a minimum of three days in the office.
Main responsibilities
- Deliver IT induction training, providing new starters with a good understanding of core applications.
- Deliver 1-1 and group training sessions both virtually and in a classroom environment.
- Create and maintain training materials to reflect system upgrades and changes.
- Create how to video guides.
- Evaluate and report on the effectiveness of training delivered.
- Maintain a comprehensive support knowledge base for use by business systems support services as well as providing self-serve help for the users.
- Assist in identifying future training needs within the business.
- Train the trainer.
- Communicate effectively acting as a key communicator with users, team members and the department.
- Assist the IS Department in delivering the overall IS service during onsite visits, including logging issues and directing them to the appropriate person, representing the team, understanding how the business utilises the system, and identifying efficiency gains.
- Participate in department projects as and when required.
Skills and qualifications
A minimum of 3-4 years professional experience in an IT/IS training role. Must be able to prioritise and work effectively under pressure. Travel to other Shoosmiths Offices will be required.
- Experience of working in the legal or professional service sector and training on legal IT systems.
- Confident in delivering in front of an audience.
- Confident in delivering virtually.
- Able to communicate with people at all levels within the organisation.
- Self-motivated, enthusiastic team player with a proactive approach to their work.
- Up-to-date knowledge of latest training and development methods, processes, and systems.
- Experience of using video editing software such as Camtasia.
Equal opportunities
Our approach to our people is underpinned by our approach to diversity, inclusion and well-being. Our ambition is to build a diverse and ambitious workforce that reflects all backgrounds and talents, and a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues.
This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.
