Why choose Valpak?
Valpak has created a friendly and supportive working environment that enables our team to perform to the best of their abilities, with flexible hours, hybrid working options, access to training and opportunities to get involved in various groups to nurture key interests.
With social value at the heart of our business ethos, employees can take a day on us to volunteer for an organisation of their choice, and our Charity Committee organises fundraising events for the employee nominated charity of the year.
Valpak endorses wellbeing and healthy lifestyles, offering subsidised gym membership, optional healthy living seminars and social events, encouraging cross team integration. Plus the “After Work” social group organises regular gatherings – an opportunity to get to know friendly faces.
Our team is passionate, friendly, approachable and dedicated to the business mission – to inspire businesses to do all they can to reduce their environmental impact. If you have an interest in sustainability and like the sound of all Valpak offers, we would love to hear from you!
Overall Purpose
The Corporate Trainer will be responsible for designing, developing, and delivering high-quality training programmes for internal teams, with a particular focus on customer service training and management development. The role will ensure employees are equipped with the skills and knowledge to perform effectively and support the company's overall business objectives.
Key accountabilities
Design and deliver engaging training sessions for customer service teams and management staff
• Facilitate interactive and impactful training workshops, both in-person and virtually, to ensure knowledge retention and engagement.
• Adapt facilitation style to suit different audiences, learning styles, and business needs
• Use a range of training methods, including workshops, coaching, and e-learning
• Provide one-on-one coaching and mentoring to employees when needed.
Utilise the Learning Management System (LMS) to create, manage, and deliver training content.
• Maintain accurate training records within the LMS, ensuring compliance and tracking employee progress.
• Leverage the LMS to streamline training delivery and record-keeping.
• Monitor learning progress through the system.
Assess training needs by working closely with department heads and key stakeholders.
• Measure the effectiveness of training programmes and make improvements as required.
• Enhance the knowledge, skills, and confidence of employees in customer service and management roles.
• Support the ongoing development of training materials and resources.
Ensure training programmes align with business goals and improve overall performance.
• Continuously develop and refine training content to meet evolving business needs.
• Introduce new methods to enhance training effectiveness.
Requirements
• Proven experience in designing and delivering training within a business environment.
• Strong facilitation skills, with the ability to engage, motivate, and adapt to different learning styles.
• Expertise in customer service training and management development.
• Experience delivering both in-person and virtual training sessions.
• Knowledge of instructional design principles and adult learning methodologies.
• Experience in using Learning Management Systems (LMS) to create courses, track progress, and generate reports.
• Excellent communication and interpersonal skills.
• Ability to manage multiple training initiatives simultaneously.
Benefits & Rewards
- Dual Location / Hybrid worker Status
- Participation in our annual Incentive Plan (VIP) - up to 10% bonus
- 25 days annual leave plus bank holidays
- Option to buy and sell up to 10 days annual leave
- Access to voluntary benefits including private medical insurance, cycle to work scheme, subsidised gym membership
- Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes
- Pension scheme up to 8% employer contribution
- Access to reward & discount platform
- Wellbeing initiatives
- Volunteering day
We reserve the right to bring forward the closing date of our job vacancies if we receive a suitable number of high-quality applications from which to make a shortlist. We recommend that you apply for our roles as soon as possible rather than wait until the published closing date
