Duties/Responsibilities
Location: National - Birmingham reporting office - Full UK driving License essential
Salary: Upto £35,000
Working hours: Monday to Friday 9am-5pm
Contract Type: PERMANENT
About EMCOR UK
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
Role Overview
Reporting to the Training Manager, responsible for providing coordination and administration resource to the BBC account. Working closely with the central Learning & Development team to ensure that all training is aligned with client requirements, EMCOR UK’s learning and development and business strategies, company goals and enhances employee skills to support professional development. Monitoring training compliance and updating the business online learning management system to ensure training activities are correctly recorded.
Duties/responsibilities/accountabilities/deliverables
Training Matrix & Reporting
- Collaborating with the Training Managers and senior leadership teams to assess training needs and create and maintain a comprehensive training matrix and structured training plans for all BBC employees
- Maintain records of employee training and certification status, preparing reports on training activities and results as required
Training Authorisation
- Advising and guiding BBC employees on available programmes
- Manage learning requests for BBC employees
- Direct all training requests through the automated link to the central L&D Smartsheet
- Working with central L&D team to ensure correct authorisation routes are up to date
- Complete training support agreement forms to align with current practices and authority routes, including qualifications requests. In the event of leavers working with the central HR and L&D teams to recover any funding costs as per terms of the agreements
New Starter Induction
- Supporting Training Manager to ensure all new starters receive a comprehensive induction programme
- Working with BBC HRBP and central Recruitment teams to ensure all new starters attend monthly virtual Corporate Welcome sessions, reporting on attendance levels and tracking down those employees who fail to attend (supporting their attendance at another date).
Programme Coordination
- Working with the central L&D team to plan, schedule and coordinate any internally and externally delivered training sessions for BBC employees, ensuring minimal disruption to business operations
- Liaise with BBC event staff to book training facilities on-site
- Ensure that on-site catering is arranged for site-based training events, workshops, roadshows and L&D events
- Preparation and dissemination of pre and post course training materials and handouts for internal training sessions
- Manage attendance records and record these on individual Kallidus Learn profiles
- Ensure feedback evaluations are completed after each programme
- Manage attendance of BBC employees to ensure full attendance on booked and scheduled programmes, avoiding late cancellations and no-shows
- In conjunction with the central L&D team and Head of Soft Services, coordinate and organise BICSc training sessions for internal trainers, assessors and cleaning operatives
- Working with central L&D, ensuring any site-based training and meeting rooms are prepared and ready to receive organisers, facilitators and delegates
- Provide/facilitate a meet and greet service for trainers and delegates when on-site, showing them to their rooms and facilities
- Provide training support to safety representatives or compliance specialists and operations personnel, when required, to ensure that procedures, instructions and records or forms are provided or easily accessed.
Reporting
- Produce monthly reports highlighting work force compliance to Kallidus eLearning.
- Liaise with central Apprenticeship Manager to produce monthly learner reports for account management team detailing progress reviews for vocation qualifications and apprenticeships.
Course Materials
- Printing and distribution of training course materials, certificates and delegate registers, ensuring that accurate attendance records are maintained
Online Learning Platform
- Administration and uploading of attendance records to Kallidus Learn platform to keep up to date compliance records
- Where necessary, facilitate group Kallidus Learn sessions to ensure all populations of employees complete mandatory eLearning modules, uploading data onto the platform
Customer Service
- Promote and maintain an excellent level of service to all internal customers with can-do attitude at all times
- Respond to enquiries in a timely manner with a KPI of two working days
- Provide administrative support to Training Manager as required
- Monitor and follow-up any negative feedback
Communications
- Providing full and regular communications with BBC employees, ensuring they have access to all new and updated information from central L&D team
- Manage communication of upcoming training programmes to EUK BBC staff
- Ensure central L&D team are kept up to date with any activities
Ad-hoc
- Working with Training Manager and other BBC Training Coordinator/s to cover absence or during busy periods
- Provide support at learning events/workshops as required
Person Specification
Who You'll Be
- Proven experience in a busy, administration and coordination role, with a focus on customer service
- Strong organisational and project management skills
- Experience in programme coordination and scheduling
- Proficiency in using Microsoft Word, Excel and PowerPoint skills essential
- Ability to handle multiple projects simultaneously and meet deadlines
- Excellent attention to detail
- Excellent written and verbal English skills essential
- Ability and confidence to work well and communicate with all levels
- Proactive and self-motivated, comfortable working without constant day to day management
- Flexibility and ability to respond and adapt to changing priorities
- Good influencing and communication skills
- Ability to identify gaps in training and propose solutions to improve learning and development outcomes
- Positive attitude and advocacy of learning and development
- Professionalism in handling confidential employee information
- Collaborative approach to working with colleagues and teams
- Familiarity with Learning Management Systems (LMS) and eLearning platforms useful
Benefits
Not Specified
