County : Edinburgh
Category : Retail
Contract type : Permanent
Availability : Full time
Job description
Role overview: We are seeking a skilled Senior Floor Manager with strong leadership and communication abilities to guide their team towards achieving sales and KPI targets whilst providing unparalleled service. Responsibilities: Role objectives and KPI’s: Skills and Experience: Benefits We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:
- Support the store management team in ensuring the store achieves the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly and addressing customer needs.
- Drive store sales through effective merchandising, stock replenishment & team motivation.
- Monitor and drive all key performance indicators such as Sales, Conversion, Units and more.
- Support the Store Management team in optimising financial performance of the store by effectively managing costs, including audit compliance and wage cost.
- Foster a positive work environment by leading, mentoring, and mentoring and developing store colleagues to enhance their performance and engagement.
- Provide excellent customer service, addressing inquiries and resolving complaints professionally.
- Help manage day-to-day operations, including opening and closing procedures.
- Support cash management tasks, such as processing transactions and reconciling tills.
- Participate in hiring, onboarding, and training new employees.
- Provide feedback and coaching to colleagues to improve performance.
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promotor Score.
- Ensure stock accuracy during store Audits.
- Ensure all new colleagues complete mandatory training required.
- Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
- Assist in keeping operational costs within the allocated budget
- Previous supervisory or management experience in a fast-paced Retail/ Customer Facing environment
- Passionate about retail & hold a good understanding of the latest trends and our competitors
- Previous experience of coaching and developing individuals
- Strong communication skills
- Proven track record of achieving and exceeding sales targets and KPI’s
- Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous
- Promote JD Group values to internal and external stakeholders
- Monthly discretionary bonus schemes
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
- Exclusive deals and discounts and offers from over --- retailers through our online benefits platform (TELUS Health)
- Access to digital health and well-being services through our benefits platform (TELUS Health)
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
- Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)
- Discounted Gym memberships at JD Gyms
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation
- Employer engagement forums to help influence positive change
- Incremental Holiday Allowance
