Language Empire offers highly skilled and qualified interpreters to public sector organisations throughout the UK, in over 500 languages. Our services include face to face interpreting, non-spoken interpreting, simultaneous and conference interpreting services, BSL interpreting (British Sign Language), and translation services.
- We will support you to complete your apprenticeship programme and there will be progression for the right candidate
Responsibilities
- Handling customer enquiries and providing advice and guidance on the types of interpreting services we offer
- Building strong and lasting relationships with our clients by providing excellent customer service through phone, email, and online platforms
- Managing the booking process of our interpreting services and ensuring that all details are accurate and up to date
- Communicating effectively with all key stakeholders both internally and externally
- Keeping the database and customer records updated, maintaining accurate and up-to-date information on all clients and bookings
- Liaising with interpreters, clients, and internal teams to resolve issues or queries that arise during the booking process
- Providing support to other teams as and when required to ensure that we deliver an outstanding service to our clients
- Working with potential new clients to deliver high quality service and retain them for their future needs
- Connecting calls between interpreters and customers providing an effective and efficient service
- Willingness to provide cover for other departments when required
- There is no need for a day at college, all training will take place in the workplace, and a tutor will come out to you to do your learning
Monday to Friday Between the hours of: 8am and 6pm 35 hour working week
