Job descriptionOverview
We are seeking a dedicated and skilled Service Leader to join our dynamic team. The ideal candidate will possess a strong technical background and leadership qualities, enabling them to guide our service delivery while ensuring high standards of quality and efficiency. This role requires a proactive approach to problem-solving and the ability to collaborate effectively with cross-functional teams.
Overall Responsibility:
Under the line management of the Managing Director, this role will be to support the day to day IT function, operational aspects, project work and assist with pre-sales as technical lead.
Main Duties / Responsibilities:
Maintain, monitor and development of ED-UK Technologies customer environments.
Supporting the job ticket environment in supported schools and businesses.
Infrastructure and Cloud
Experience of the following is essential:
- Windows Desktop and Application Support
- Windows Server installation and management
- In depth knowledge and experience managing Switches and Access points.
- Active directory and group policy management
- Virtualisation installation and management (VMware and Hyper V)
- Experience of network storage infrastructure, SAN & NAS setups and support.
- Managing Firewall Technologies
- Deployment and support of VOIP technologies.
- Cloud backup solutions including but not limited to Veeam.
- Knowledge and experience of managing M365 including Identity, Exchange, SharePoint and Entra.
- Cyber Security and GDPR knowledge and awareness
Additionally:
- Assist the company directors in recruiting, motivating, training and developing staff to maintain an effective workforce capable of meeting its objectives.
- Maintaining customers systems and solutions in order to fulfil their educational remit.
- Assist the company directors in implementing and providing a defined apprenticeship scheme to assist in providing a cost effective and skilled workforce.
- Deliver a responsive and effective daily support service to meet the needs of customer requirements.
- To assist in the development of the strategic IT plan to support the Company vision. Helping to identify potential new customers and developing new technologies.
- To play a full part in promoting the company well-being culture.
- Deal with support requests, log incidents and deal with any requests within an acceptable time frame.
- Ensuring effective performance and ICT service provision to minimise disruption to ED-UK Technologies customers.
- Provide user support to identify and respond promptly to routine system or process issues.
- To adhere to and promote the Business corporate policies.
- To be responsible for own health and safety and that of staff, in accordance with the Health and Safety policies to ensure wellbeing of all people on site.
All successful staff will undertake an Enhanced Disclosure and Barring Service Check.
Join us as we strive for excellence in service delivery while nurturing innovation and growth within our team.
Person Specification
- Educated to degree level or similar industry qualification in an IT\Networking field
- Knowledge of Microsoft Windows Servers and desktop operating systems.
- Knowledge of Networking technologies, specifically HP and Cisco based.
- Management experience in leading a small team within an IT environment.
- Significant knowledge of data security/protection requirements within a multi-user environment.
- Knowledge of AD, DNS, DHCP and Group Policy Management
- Knowledge and experience of supporting VOIP environments
- The ability to work within multiple customer\school premises across a large geographical area.
- Excellent communication skills, with the ability to communicate internally and externally.
- The ability to work on own initiative and prioritise to the customer support requirements.
- The ability to work confidently in small and large teams.
