ABOUT DECODED We are Decoded, the pioneers of transformative technology education. We democratise cutting-edge skills. We help transform traditional businesses into tech companies. We give our learners the skills and confidence to embrace the future of work. Our products and methodologies have been shaped through our collaboration with some of the largest and most technologically progressive organisations in the world. We use the intelligent, ethical, and creative application of technology to lay the foundations for a more productive and promising world – one with unlimited possibilities. OVERVIEW As an Apprentice Quality Coordinator, you will assist the apprenticeship team to ensure Decoded’s apprenticeship programmes meet high standards of compliance, learner satisfaction, and regulatory requirements. This role provides an exciting opportunity to gain hands-on experience in quality management within the apprenticeship sector. The successful candidate will work at every stage of the apprenticeship lifecycle, supporting the team to deliver strong outcomes. As part of your role, you will complete the Level 3 Business Administration apprenticeship. ROLE & RESPONSIBILITIES Quality & Compliance: Assist the Head of Quality in implementing and maintaining quality assurance processes aligned with the Education and Skills Funding Agency (ESFA), Ofsted, and other relevant regulatory bodies. Support the preparation for external quality assurance visits and inspections, including gathering data, documentation, and evidence. Support the Compliance Manager & Head of Quality in preparing reports and tracking key performance indicators (KPIs) related to learner engagement, retention, and achievement. Supporting the Compliance Manager with monitoring the apprenticeship programmes to ensure they are compliant with government funding rules and apprenticeship standards. Assist in tracking and reporting learner progress, outcomes, and achievements to ensure quality targets are met. Assist in reviewing and updating quality assurance policies, procedures, and documentation. Administrative Support: Support in the collection and analysis of learner and employer feedback to identify areas for improvement in apprenticeship delivery. Support the Head of Learner Success, Head of Quality & IQA Manager with administrative tasks on the virtual learning platform (Bud) - owning various administrative tasks in the platform, including building new programmes. Assist the Apprenticeship Management team in the day-to-day coordination and administration of apprenticeship programmes - supporting teams during peak periods. Support with the administrative aspects of learner enrollments, tracking attendance, and recording learner progress in the system. Support the Skills & Progression Manager in setting up the Decoded Alumni Network; organising and supporting events such as apprentice awards, external speakers or engagement events. Provide general administrative support, including answering inquiries, updating records, and assisting with day-to-day tasks. SKILLS & BEHAVIOURS Your performance will be measured by and driven by a mindset built on: Striving for excellence in everything you do. You don’t accept mediocrity in yourself or the team around you. Building brilliant, collaborative and productive relationships with colleagues and partners alike. Solving problems elegantly and creatively: “find a way or make a way”. Taking accountability for your own success, and the success of others. TEAM REPORTING & STRUCTURE This role will report into the Head of Quality BENEFITS Apart from the above, working at Decoded means you’ll get: 33 days leave per year (inclusive of bank holidays) and extra tenured holiday enabling team members to gain an additional day for every year you are with us (after the first 2 years) up to a maximum of 8. We also close the office for 2 full weeks at Christmas at Decoded's discretion which does not come out of your holiday allowance. Flexible working, including work-from-home Modern, flexible and fully serviced offices at WeWork in Spitalfields, London Health care including dental, medical, and vision and to help you prioritise your wellbeing Travel insurance Social events and all company gatherings Continuous learning and development. You will be challenged with lots of responsibility and exciting projects in an environment that encourages learning A work environment that values creativity, personal growth and collaboration Free monthly lunches Laptop and virtual work equipment kit provided DAY TO DAY Our working hours are from 9am-5pm Monday - Friday. This is a fully remote role. Remote and flexible working has always been part of our culture and will continue to be encouraged. You will be in control and responsible for your time. You plan your working day around the best outcomes for success, identifying and prioritising projects against business needs. Salary band £24,000 - £26,000 Decoded is committed to safeguarding and promoting the welfare young people and vulnerable adults and expects all staff and volunteers to share this commitment
