Functions of the Post · To support the business development team to grow the curriculum offering of Open Awards providers, with a focus on increasing the number of registrations across our provision · To coordinate the provider approval process for new providers · To deliver high-quality curriculum development advice to providers, supporting them to provide a varied curriculum offering to their learners · To engage with and build relationships with Open Awards providers. Main Duties and Responsibilities 1. To be the first point of contact for enquiries from new providers looking to work with Open Awards: · Respond to new business enquiries within 2 working days of receipt · Respond to general queries and requests for information from potential new providers · Provide advice and guidance in relation to Open Awards’ products and services · Proactively follow up on communications and meetings in order to convert leads into sales 2. To support providers to complete the approval process · Carry out initial risk assessments of potential providers to ensure their suitability and viability · Arrange and support meetings between new providers and Business Development Managers as required · Assist provider staff in completing the paperwork and providing the necessary supporting information · Chase outstanding documentation and payments to ensure the process is completed in good time · Review policies and procedures from providers against agreed proformas · Produce and agree action plans with providers 3. To support new providers to deliver Open Awards qualifications and products effectively and in line with policies and procedures: · Develop and maintain relationships with staff at Open Awards providers · Nurture new providers to support them in becoming established with Open Awards and growing their curriculum offer · Complete curriculum planning activities with Open Awards · Liaise with colleagues across Open Awards to ensure new providers receive support and training to meet their action plan · Provide a robust handover to Open Awards staff after 6 months to ensure appropriate ongoing support for providers 4. Provide advice and guidance to Open Awards providers on curriculum development across the full portfolio of Open Awards products and services: · Provide tailored curriculum development support to grow registrations across Open Awards providers. · Generate sample documents to support how content can be delivered (i.e., lesson plans, schemes of work and other supportive documents). · Lead on training and events with a focus on curriculum development/ planning. · Increase the number of learners on targeted qualifications/products. · Work with colleagues to offer practical advice to providers on how they can expand their curriculum including elements such as lesson planning, resourcing, and time tabling. · Work with the marketing and communications team to communicate both internally and externally on the products/ services that OA provide. 5. To report against business development KPIs to wider business development team, Senior Management Team, and Board of Trustees as required 6. To deliver training and webinars on Open Awards products and procedures internally and externally 7. To support the wider business development functions including: · Proof-read documents, guidance and funding applications · Deal with customer queries · Support the marketing functions withing the team e.g. direct mail-outs; newsletters; external communications · Provide input at business development and promotional events and meetings · Produce curriculum case studies to showcase the development of providers provisions; assisting colleagues and providers to understand how to use and manage the products fully. 8. Ensure compliance with regulatory requirements at all times. 9. Oversee the work of support staff as required to meet project objectives in accordance with the tasks set out in the job description General Responsibilities 10. Represent Open Awards at a local and national level 11. Ensure compliance with regulatory and policy requirements at all times 12. Provide excellent internal and external customer service 13. Undertake problem solving and deal with day-to-day issues across Open Awards 14. Manage own performance to ensure service standards are met 15. Maintain up to date records of activities in Quartz database in accordance with policies and procedures 16. Work with other members of the Open Awards team to coordinate activity 17. Travel to and work from any site that the duties of the job may require 18. Carry out any other duties as specified, from time to time by the Senior Management Team 19. Support the organisation’s commitment to equality and diversity and to promote non-discriminatory practices in all aspects of the work undertaken 20. It must be understood that every employee has a responsibility to ensure that their work complies with all statutory requirements and with Open Awards policies, and to ensure that all work functions are undertaken in accordance with health and safety legislation, codes of practice, Open Awards Health and Safety policy, and the Mission, Vision and Values of Open Awards This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing. Job Types: Full-time, Permanent Pay: £29,883.00 per year Benefits: Company pension Schedule: Monday to Friday Weekend availability Work Location: Hybrid remote in Liverpool Application deadline: 02/10/2024