Job Description
Permanent Full-time
Location: Hybrid
Reports to: Compliance Manager
Salary: from £24,000 per annum (DOE)
Line management responsibilities: No
Overview
The Centre Compliance Lead ensures that all instances of Maladministration and Malpractice are investigated thoroughly to ensure that our certificates are valid and reliable. Having experience in compliance and quality assurance and investigations/case management is essential, as you will work to ensure that all identified instances of maladministration and malpractice are handled correctly.
This role involves building relationships across the business, especially with our External Quality Assurance Team, and with other awarding organisations to share information and to ensure centre compliance. The role helps support our drive for constant improvement and focuses on ensuring that we meet the regulatory requirements, whilst maintaining the highest standards and customer service.
This role requires an absolute dedication to quality, with the ability to carry out effective and efficient investigations and maintain very high standards.
Additionally, the successful applicant will join a team that has huge potential and, as TQUK continues to grow, gives the right individual the opportunity to grow and shape the Centre Compliance function.
TQUK has 3 values that we ask of everyone who represents us to live by; be courteous, have a willingness to learn, put the team first. Through these 3 values we offer our customers unrivalled service and can make TQUK be the best it can be.
Key responsibilities
- Coordinate the investigation of all instances of maladministration and malpractice
- Monitor and maintain centre and training provider sanctions in line with TQUKs policies and procedures
- Provide advice and guidance on investigations to TQUK recognised centres
- Carry out investigations into potential and confirmed malpractice and maladministration
- Monitor actions that have been issued to recognised centres and support the sanction escalation process with detailed information and reports
- Support the EQA Team Leader and Lead External Quality Assurers with standardisation and training meetings for TQUK's team of EQAs by identifying trends in maladministration and malpractice, and providing feedback
- Attend centres and training providers for the purpose of investigating instances of maladministration and malpractice, where appropriate
- Act as liaison on Centre Compliance related matters with the wider business
- Support teams to understand their roles and responsibilities in relation to malpractice and maladministration
- Efficiently and accurately use applications to plan, support and produce accurate and timely reports on maladministration and malpractice.
- Coordinate effective use of Compliance Team resources to deliver high-quality outcomes
- Provide feedback to the Compliance Manager and Compliance Team colleagues where required in line with established reporting mechanisms.
Other responsibilities
- Maintain excellent working knowledge of Training Qualifications UK products, internal and external processes, and regulatory obligations
- Efficient and effective data and file management; inputting, filing, monitoring of data
- Assist the Management and Leadership Team with development or improvement of systems to manage Maladministration and Malpractice
- Promote understanding of the Internal Quality Assurance and External Quality Assurance processes internally at Training Qualifications UK
- Support other members of the Compliance Team, when required.
Key requirements
- English and Maths at a minimum of Level 2
- Excellent level of computer literacy in Microsoft programmes.
Nice to have....
It would be beneficial if you hold or are working towards Level 4 Award in External Quality Assurance of Assessment Processes and Practice or equivalent qualification, or be prepared to work towards achieving it.
Key Characteristics
Here are just a few of the essential softer skills you will need to successfully join our team:
- Be confident and ambitious with a can do, will do attitude.
- Be well motivated, enthusiastic and able to work on your own initiative.
- Work well with others.
- Awareness of the bigger picture and appreciate where your role fits into the business.
- Be passionate about education and the opportunities that it brings.
- Excellent problem solving skills
- Accuracy and attention to detail
- Be able to have fun!
Key Benefits
- Training, Qualifications & Apprenticeships. Its what we do!
- 25 days annual leave plus 8 days Bank Holiday (33 in total).
- An extra day off to celebrate your birthday.
- Annual Loyalty Bonus.
- Annual salary review.
- Bupa healthcare benefits.
- Employee Assistance Programme (EAP)
- NEST pension.
- Cycle-to-work scheme.
- A positive and supportive working environment.
- Christmas period closure.
- Comprehensive onboarding.
- A workplace that supports a healthy work/life balance.
We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you.