We have an exciting opportunity for an outstanding full-time Client Engagement Administrator for Apprenticeships to join the Ginger Nut Training team.
As demand for our services grows, this is your chance to join an award-winning company passionate about developing people.
We work with various UK public and private sector clients to train new and existing staff through apprenticeships.
If you are hardworking and share our passion for offering apprenticeship opportunities to improve lives, we want to hear from you!
About us
Ginger Nut Training is an independent training provider of apprenticeships, training people at businesses nationwide.
As a training provider, we are also an employer, which makes us slightly different from your usual training provider. In the past few years, we have trained over 30 of our staff using apprenticeships, some of whom have gone to senior roles within the company. We used this unique insight to launch Ginger Nut Training, where we work closely with clients to cater to apprentices and employers' needs. GNT now trains apprentices at some of the largest businesses in the country.
We are recruiting a motivated and committed Client Engagement Administrator to support our clients throughout their apprenticeship journey and ensure they always receive the best support.
As a key team member, you will ensure that employers receive excellent service throughout their journey with us, from the initial contact to ongoing support and relationship building. You will coordinate across multiple teams to ensure clients receive excellent service, support existing staff with upskilling, and identify and bring in new business.
Responsibilities will be;
- Communicating with stakeholders at all levels, externally and internally – both in writing and verbally.
- Lead sourcing. Supporting the wider client engagement team with opportunity identification and creation
- Speaking with clients via telephone or “Microsoft Teams” calls
- Report to the Senior Client Engagement Executive
- Ensuring that employers and our learners receive excellent service throughout their journey
- Support Tutors, administrators, directors, and centre managers to identify, develop, and implement ideas to support our service to employers of Apprentices
- Manage the smooth transition of employers onto Apprenticeship courses
- Managing client accounts and maintaining a positive relationship with clients
- Identifying and addressing client needs and concerns
- Providing regular updates to clients on their accounts and projects
- Identifying and resolving issues by working with different teams (Tutors/Funding/Compliance/Finance/ Admin Team)
- Internal and external communication (via meetings, phone and e-mail)
- Supporting and delivering best practice within the client engagement team
- Attending events to promote Ginger Nut Training and the wider apprenticeship system
- Ensuring that all customer data and internal systems are kept up to date
- Answering incoming enquiries from potential apprentices and providing Information, Advice and Guidance on possible opportunities
- Uploading Job Recruitment adverts onto government apprenticeship platforms on behalf of employers
- Compiling and sending reports to customers
You will be a motivated individual with excellent communication and interpersonal skills. You will be able to prioritise and manage expectations, both internally and externally, and engage with people at different levels and across a wide range of sectors.
You will be able to demonstrate experience in developing and implementing new processes and systems that enhance the customer’s experience and in proactively identifying and proposing new ideas for improvement.
You will be a great team player and committed to maintaining accurate records to support our data capture and business development activities.
Essential skills/areas of experience:
- Achieved Apprenticeship Lv2+ or A-Level qualifications
- Over two years of Office-based working experience
- Customer Service Excellence
- Outstanding Communication and People Management Skills
- Attention to detail
- Willingness to learn
- Experience with Microsoft Office systems
- Experience with speaking with customers via telephone or Microsoft Teams
- Experience with Customer Relationship Management systems such as Salesforce or Monday dot com , preferable but not a requirement.
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Become part of Team Ginger!
Education: A-Levels or Equivalent
At Ginger Nut Training, we are committed to safeguarding and promoting the welfare of young people and vulnerable adults, and we expect all our employees to share this commitment. This post is subject to the satisfactory completion of a DBS check, the receipt of satisfactory references and any other statutory checks that are required for the post.
All shortlisted candidates will be expected to complete an English and Maths assessment.
Company Benefits include:
- Additional Day off for your Birthday
- Paid Charity / Volunteer Days
- Access to Wellbeing resources and counselling via our Employee Assistance Program (EAP) which offers free and confidential assessments, short-term counselling, referrals, and follow-up services to employees.
- Mental Health - Free additional private counselling is available for up to £250 per year for all staff.
- Charity Donation Match Programme
- Allocated CPD action plan
- Gym Membership scheme
- Extra Holidays- Stay two years and get an additional 1-day annual leave per year up to 28 days of holiday plus bank holidays.
- Company Life Insurance
- Unlimited access to over 800,000 textbooks online
If you have not heard from a member of the team within 72 hours of submitting your application, please contact the team on 0207 495 5110 to check that your application has been received.
Please apply directly through our indeed hiring link - Full-Time Client Engagement Administrator - Colchester CO1 - Indeed dot com