About Outward For more than 40 years, Outward has provided high-quality support and care services to vulnerable people in London. We believe in engaging, enabling, and empowering the People We Support to make positive choices and live the lives they want. About the Role We are seeking a proactive and enthusiastic Learning & Development (L&D) and HR Coordinator to join Outward on a six-month fixed-term contract. This role is ideal for someone looking to expand their experience and develop new skills in L&D and HR within a supportive organisation. As the L&D and HR Coordinator, you will play a key role in empowering our employees by organising, delivering, and evaluating impactful training programmes. You will also provide vital HR administrative support, ensuring that our workforce has access to the resources and learning opportunities needed to thrive. This is a fantastic opportunity to combine your passion for people development with your organisational and problem-solving skills. Key Responsibilities: Assist in designing and implementing new learning opportunities, staying informed of best practices and regulatory requirements (e.g., CQC Standards). Work with managers and the L&D Lead to identify learning needs and develop plans to address them effectively. Manage the administration of training programmes, ensuring they are well-organised, timely, and aligned with organisational goals. Create and update training materials for internal delivery, ensuring they meet learners’ needs. Promote the involvement of people we support in the delivery of training, when appropriate. Act as the first point of contact for HR queries via shared email inboxes and incoming calls, ensuring timely responses. Provide consistent, high-quality HR administrative support, including maintaining employee records and assisting with HR processes. Full JD is available on request. Requirements: Essential (E): Right to work in the UK. Ability to commute to the Outward office (N17) five days a week, if required. Willingness to travel between sites in North-East London and work flexible hours, including evenings and weekends when necessary. Educated to A-Level standard or equivalent. CIPD Level 3 Foundation Certificate in L&D or HR Practice, or working towards, or equivalent experience. Previous experience in a learning and development or HR administrative role. Experience coordinating training programmes, including liaising with trainers, venues, and participants. Excellent written and verbal communication skills, with the ability to present information clearly and concisely. Strong organisational and planning skills, with a proven ability to prioritise tasks and meet deadlines. Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and learning management systems. Understanding of adult learning principles and different training delivery methods. Commitment to Outward’s values of engaging, enabling, and empowering people. Willingness to travel between sites and work flexible hours, including evenings and weekends when necessary. Knowledge of Equality and Diversity principles and their application in the workplace Desirable (D): CIPD Level 5 qualification in Learning and Development or HR Practice. Experience designing or supporting the development of learning materials or initiatives. Experience using HR or L&D data for training records and reporting. Familiarity with compliance requirements, such as CQC Standards or safeguarding in a care setting. Knowledge of current trends in learning and development, including digital tools and e-learning platforms. Understanding of safeguarding responsibilities and a commitment to promoting the welfare of vulnerable adults. Benefits We value everything our staff do for the people we support, so we provide a great benefits package: 25 days Annual Leave excluding Bank Holidays (pro rata for part time) Comprehensive Learning & Development Programme Cycle-to-Work Scheme Death in Service Benefit Health Assured – Employee Assistance Programme Eye care Vouchers Flu Jab Reimbursement Pension Scheme Purchase Additional Annual Leave Refer-a-Friend Scheme Outward is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services for successful candidates. This will be fully subsided by Outward. How to Apply If you think you have the necessary skills and the right attitude, please send your CV and your covering letter outlining your motivation for applying to Outward, how your skills and experience align with the requirements of the Learning & Development and HR Coordinator role, and any particular achievements or projects that demonstrate your suitability to recruitment@outward.org.uk clearly stating the job you are applying for and your name in the subject of the email. The closing date for all applications is 18th December 2024 We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. It would be great to hear from you. We are committed to equal opportunities and welcome applications from all sections of the community. As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI)? Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application
