Job Description
<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN" "http://www.w3.org/TR/REC-html40/loose.dtd"><html><body><div id="jobDescriptionTitle"> <h2 tabindex="-1" id="jobDescriptionTitleHeading" class="css-wpzt8u e1tiznh50">Full job description</h2></div><div id="jobDescriptionText" class="jobsearch-JobComponent-description css-16y4thd eu4oa1w0">Opportunity information <br/><br/> Salary £30000 per year <br/>Advert closing date 30/11/2024 <br/><br/> Description <br/><br/> <b>Title:</b> Management and Administration apprenticeship Learner Skills Coach <br/><br/> <b>Location:</b> Home based (with occasional national travel) <br/><br/> <b>Salary:</b> Starting salary Circa £30K depending on experience <br/><br/> Working pattern Full Time (38.75 hours per week) <br/><br/> Due to significant growth, Skills for Security, the leading provider of apprenticeships to the Fire and Security sector are looking to recruit an enthusiastic, knowledgeable and passionate Learner Skills Coach on a full-time basis to support in the delivery of Customer Service, Business Administration and Team Leader apprenticeship standards. <br/><br/> <b>The successful applicant will be responsible for:</b><br/><ul> <li>The effective delivery of Customer Service, Business Administration and Team Leader apprenticeship standards through a blend of delivery styles including face to face, remote and workshops</li> <li>Ownership of caseload of circa 40 learners</li> <li>Supporting learners from initial enquiry through to End Point Assessment</li></ul> This role may require occasional travel to meet the needs of learners however most of the role can be conducted remotely. <br/><br/> An ideal candidate would have demonstrable practical experience of working within a management, senior administration and/or senior customer service role to aid impactful and engaging delivery of the following topics: <br/><br/> <b>Team Leader including, but not limited to:</b><br/><ul> <li>Leading and managing people</li> <li>Communication and relationship building</li> <li>Project and operational management</li> <li>Awareness of and managing self</li> <li>Introduction to business finance</li> <li>Problem solving and decision making</li></ul> <b>Business Administrator including, but not limited to:</b><br/><ul> <li>Information Technology</li> <li>Policies, Processes, Record and Document Production</li> <li>Decision Making, Interpersonal Skills and Communications</li> <li>Quality, Professionalism, Performance Management</li> <li>Project management, Planning and organisation</li> <li>Stakeholder management</li> <li>External environment factors</li></ul> <b>Customer Service including, but not limited to:</b><br/><ul> <li>Knowing your customers</li> <li>Understanding the organisation</li> <li>Meeting regulations and legislation</li> <li>Systems and resources</li> <li>Your role and responsibility</li> <li>Customer experience</li> <li>Produce and Service knowledge</li></ul> Requirements <br/><ul> <li>Demonstratable relevant experience in a suitable role (min 3 years)</li> <li>Experience of apprenticeship delivery preferred but not essential.</li> <li>Experience of working within the Fire and Security industry preferred but not essential.</li> <li>Proven track record of working to KPI’s.</li> <li>Familiarisation with Microsoft Teams</li> <li>Be able to present information clearly to differing audiences.</li> <li>Hold the following or be prepared to work towards: AET or above (or equivalent), Assessing Competence in Work environment or above (or equivalent), IQA.</li> <li>Some flexibility to liaise with learners outside of ‘usual’ work hours.</li> <li>Availability for occasional travel</li></ul> Salary & Benefits <br/><ul> <li>Salary Circa £30K</li> <li>Holiday - 25 days + Bank Holidays</li> <li>Pension Scheme</li> <li>Training qualification opportunities</li></ul> Safer Recruitment Statement <br/><br/> As we accept students under 18 years of age and take the safety of our students very seriously, please may I draw your attention to the following, should we wish to proceed with your application: <br/><ul> <li>We will require two references and these reference requests will ask specifically whether there is any reason you should not be employed in situations where you have responsibility for, or substantial access to, persons under 18.</li> <li>We will need a satisfactory explanation for any gaps in your CV.</li> <li>A DBS check will be required prior to confirmation of appointment.</li> <li>If appointed, we will need to see your passport or other proof of identity and your original certificates.</li></ul> Entry requirements <br/><br/> Training to be provided <br/><br/> Things to consider <br/><br/> Skills required <br/><br/> Future prospects <br/><br/> Walsall, West Midlands, England, WS1 4NN</div></body></html>
