The Operations Administrator is responsible for the efficient and effective administration of all documentation aligned to training qualifications within the employed operations team.
The purpose of the role is to provide administration within the operations team for all customers that are pursuing training packages across the business.
You will alongside the engagement team and will ensure that appropriate documentation is completed by learners and employers as required and submitted in a timely manner.
This role will require excellent communication skills and a pro-active approach. Focus will be on making contact with potential learners and encouraging them to engage.
Skills People Group is a national provider of NVQs, programmes for the unemployed and compliance training. We specialise in both commercial and funded training and are proud to be nationally recognised as one of the UK’s largest private training providers. We are currently recruiting for a highly organised, qualified Administrator to join our existing team.
The successful candidate will undertake the following main Duties and Responsibilities:
· Work with Company information and reports to identify groups of candidates who may be appropriate to undertake qualifications.
· Arrange with candidates’ times and dates to conducts remote & face to face enrolment sessions.
· Check candidates’ documents to establish eligibility to receive funding
· Maintain a forward plan of meetings to ensure that the companies profiling targets are met
· Conduct remote meetings with potential candidates and collate and record evidence on documentation as required
· Assist candidates in completing required enrolment documentation
· Undertake all general administration to support the operations function
· Provide advice and guidance regarding the qualification process and associated matters
· Provide written updates to customers on training agreements as required
· Contact learners to ensure documentation is completed accurately and in a timely fashion
· To fully adopt and adhere to the company’s equal opportunity policy, ensuring that all candidates, fellow employees, and customers are treated fairly and impartially showing respect for all.
· Report activity and planned meetings in accordance with the Company requirements
· To meet the Company performance and quality targets
· To represent the company in a professional manner at all times
· Any other duties as deemed necessary by the line manager
The ideal candidate must possess the following Skills, Experience and Qualities:
· A pro-active approach and experience of making outbound calls
· Excellent customer care approach
· Good administrative IT Skills
· Experience with use of Microsoft word
· Good administrative skills
· The ability to carry out informal presentations to small groups
· Experience of managing & planning own workload with strong time management skills
· Experience of interacting with clients and learners in a professional manner
· Strong attention to detail
· Able to follow processes
· Enthusiasm in the workplace
· Work well under pressure
The ideal candidate will ideally possess the following qualifications; however, training will be given where required:
· Information, Advice & Guidance qualification to a minimum of Level 2
· Educated to a minimum of GCSE grade C in English and Maths or equivalent
In return, Skills People Group will give you:
· A competitive salary
· 25 days holiday + Bank Holidays along with 2 extra days annual leave after 2 years’ service
· Employer contributory pension scheme
· A challenging and rewarding role in a successful and growing business
· The opportunity to grow with a business
Other details:
· You will report to The Operations Manager
· You will be based in Sheffield, S20 3FR, and will be required to work remotely as and when required
Equality and Diversity
· It is the responsibility of the post holder to promote equality and diversity throughout the Group.
· The post holder will undertake their duties in full accordance with the Group’s policies and procedures relating to equal opportunity and diversity.
Health and Safety
· To promote health, safety, and welfare throughout the Group.
· To undertake their duties and responsibilities in full accordance with the Group’s Health and Safety Policy and Procedures.
Safeguarding Children and Vulnerable Adults
· It is the responsibility of the post holder to commit to safeguarding and promoting the welfare of children and vulnerable adults within the organisation.
· The post holder will undertake their duties in full accordance with the Group’s policies and procedures relating to safeguarding and promoting the welfare of children and vulnerable adults, e.g., dealing with learner issues i.e., safeguarding and referring on to specialist staff.
· This position is subject to an enhanced criminal records check from the Disclosure & Barring Service (DBS) and will be subject to satisfactory clearance of this check.
· If this position is classed as Regulated Activity, it is subject to an Adult & Child barring check.
Review
· The details contained in this job description, particularly the principal accountabilities, reflect the content of the job at the date the job description was prepared. It should be remembered, however, that over time, the nature of individual jobs will inevitably change; existing duties may be lost, and other duties may be gained without changing the general character of the duties of the level of responsibility entailed. Consequently, the Group will expect to revise this job description from time to time and will consult with the post holder at the appropriate time.
Job Types: Full-time, Permanent
Pay: £22,500.00-£25,000.00 per year
Benefits:
- Additional leave
- Company pension
- Free parking
- On-site parking
Schedule:
- Day shift
- Holidays
- Monday to Friday
- No weekends
Education:
- GCSE or equivalent (preferred)
Work Location: In person