The Systems & Process Training Specialist will support Marsh UK and Ireland with bespoke technical training for client facing and operational teams. What can you expect? The main focus of the role is to plan, conduct and evaluate training that ensures colleagues are prepared and have the skills and training to perform in their role. Alongside day-to-day technical training requirements for our core insurance broking and placement platforms the training specialist will also support the long term development of new and existing platforms, systems and associated processes. We will count on you to: Be responsible for the full training lifecycle, from design and delivery through to evaluation. Design training programmes and develop an appropriate mix of formal and informal development activities, ensuring the learning environment and resources support learner needs. Design and create course materials and supporting documents such as hand-outs, guides, manuals and exercises. Deliver training programmes in a range of formats and settings including online (e-learning / webinar), formal (classroom) and informal (floor-walking) Provide post training support and coaching to learners. Evaluate the effectiveness of training programmes and learning outcomes – using this information to understand individual learning styles and adapting as required. Keep records of learner development and resource allocation. What you need to have: Professional training qualification and/or significant demonstrable training experience Previous experience in a systems training role Excellent communication skills, able to explain complex subjects in a clear and concise way. Expert user of key office and training packages includes, including PowerPoint, Excel, Word and Adobe Captivate (or similar) What makes you stand out? Systems training experience within Insurance or Financial Services industry Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
