Job Description
The Director Regional Training and Development is responsible for the planning, development, implementation, coordination and continuous improvement of scalable training and development programs within Operations of the region and the Regional Training team.
This role ensures that employees across the region possess the necessary skills and knowledge to excel in their roles, with a specific emphasis on technical capabilities, compliance, and organizational alignment.
The Director collaborates closely with the global operations training team, other regional training teams, HR, Operations, and subject matter experts to design and deliver effective training solutions tailored to meet the diverse needs of the organization.
What You’ll Do
Leadership and Vision:
- Strong leadership abilities to inspire and guide teams. Visionary thinking to anticipate future training needs and trends.
- Coaching and mentoring skills to develop and support team members.
- Proven ability to lead and manage a team effectively, fostering a collaborative and high- performance work environment.
Training Needs Analysis
- Collaborate with departmental managers, HR, and regional/sub-regional/local operations to identify training needs and skill gaps.
- Conduct surveys, interviews, and assessments to gather information on training requirements.
- Analyze current and future training needs and identify skills or knowledge gaps that need to be addressed.
Training Program Development
- Collaborate with global and regional training teams to design and develop comprehensive training programs and materials, including manuals, online modules, videos, and more, tailored to both technical and non-technical roles and aligning with industry best practices
- Represent the unique training needs of the EMEA region in global training initiatives.
- Work with subject matter experts and stakeholders to ensure the relevance and effectiveness of training content.
- Customize training programs where appropriate to meet the specific needs of different roles within the organization.
Training Documentation And Evaluation
- Maintain accurate records of training attendance, feedback, and completion certificates.
- Generate and analyze training reports to track progress and provide insights to management.
- Coordinate with the global training team to assess post-training feedback, evaluate existing programs, identify gaps, and provide insights for continuous improvement and alignment with global standards
- Follow up on Global training KPI’s to measure effectiveness of the training programs
Digital University Administration
- Oversee the day-to-day running of Digital University, including end-user support and compliance management.
- Track, monitor, and report on training programs, completions, certifications, and end-of-course evaluations.
- Ensure content is regularly updated and inactivate irrelevant material.
Technical Expertise And Continuous Improvement
- Stay updated on industry trends, tools, and technologies to ensure training programs remain current and effective.
- Identify opportunities to improve training processes and materials and collaborate with the global and regional training teams to develop solutions.
- Engage with the data center and training communities to stay informed about best practices and innovations.
New Hire And Traineeship Programs
- Lead the planning, formulation, and implementation of traineeship, apprenticeship, and new hire training programs.
- Promote awareness and understanding of training opportunities among employees and provide necessary information about available programs.
Experience
What you'll need
- Significant experience building learning and development programs in a technical field.
- Significant experience of working in multiple counties across EMEA
- Experience of working in a matrix organization
Skills
- Strong project management skills to oversee multiple training initiatives simultaneously. Ability to coordinate resources, timelines, and stakeholders efficiently.
- Proficiency in data center technologies and infrastructure management (a plus).
- Understanding instructional design principles and adult learning theories to create impactful training programs, particularly with e-learning platforms and training software.
- Ability to align training initiatives with organizational goals.
- Strong interpersonal and relationship-building skills.
- Ability to simplify complex technical concepts for the diversity of the workforce and the ability to create inclusive training programs that cater to varied learning styles and backgrounds.
- Capacity to analyze data related to employee performance, learning outcomes, and training effectiveness. Ability to use data insights to drive continuous improvements.
Certifications
- Certified in Instructional Design (preferred).
Additional Requirements
- Ability to travel as required to various data center locations.
A Bit About Us
Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.
What We Can Offer You
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.
