Who We Are:
Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b and whose aim is to become the world’s largest food company, a position from which we can eradicate hunger and poverty from around the globe. We operate restaurants, factories, and thousands of sushi kiosks and have recently built a successful cut fruit business, Snowfruit. Combining this with the three businesses previously owned by Zensho, AFC, Sushi Circle and Sushi Take, results in annual sales of $2.5b and Ebitda in excess of $140m a year with an ambitious growth trajectory.
We Believe in Better Food For Everyone, The Japanese Way…
We continue to capitalise on consumer trends, spearheading category growth by bringing our proposition to more people around the world across more channels, in more locations, on more occasions and in more innovative ways. We are committed to purposeful progress and profit for the benefit of our people, our communities and our planet and we have a clear ESG strategy that delivers progress against nine UN sustainability development goals.
About The Role:
The Franchisee Coach is pivotal in ensuring the quality and safety of food products across our franchised kiosks. This role provides proactive and requested support to Franchisees, with a focus on enhancing their sushi-making capabilities and other product-related activities. The Franchisee Coach works closely with the Operations Team, deploying to sites where food quality or safety standards need improvement and assisting Franchisees in building the necessary skills to operate successful fresh food counters.
- Conduct assessments of franchised kiosks to identify areas for improvement in food quality and safety.
- Provide on-site coaching and training to Franchisees and their teams on sushi preparation, knife skills, and adherence to standard operating procedures.
- Monitor and evaluate the outcomes of training interventions.
- Offer feedback and recommendations to the Head of Openings and Franchisee Support on the development needs of Franchisees.
- Gather workable feedback and data from franchisees that will be used to enhance and update training materials, ensuring they reflect best practices.
- Maintain accurate records of training activities and outcomes.
- Collaborate with other Franchisee Coaches and the Operations Team to share best practices and insights.
- Support the induction and orientation of new Franchisees and their teams.
- Stay updated on the latest trends and innovations in sushi and Asian-inspired foods.
- Uphold and promote the values and vision of our brand.
Key Requirements:
- Previous experience in sushi making, knife skills, food quality, and food safety.
- Excellent communication, interpersonal, and coaching skills.
- Flexibility to travel across the UK, adaptability, and the ability to work under pressure.
We're proud to offer:
- Opportunity to grow your career alongside with us with available apprentice program
- Brilliant support services designed to enhance your physical, mental and financial wellbeing.
- Annual discretionary bonus subject to business and overall performance
- Discretionary Life Assurance
- Discretionary Income Protection
- Group Personal Pension
- Private Medical Cash Plan
- Bespoke reward platform including access to retail, cinema & gym discounts.
- 50% off your food every time you dine with us for you and 3 friends.
- Contribute towards our award-winning sustainability initiatives that delivers progress against 9 UN sustainability goals. We're committed to responsibly sourcing and all our seafood, therefore we only use source sustainable fish. All our packaging is recyclable and 80% of our packaging is already made from recycled plastic.
- Annual Awards ceremony celebrating our success and offering winning Managers free trips to Japan.
