Level 3 IT Support Technician Apprenticeship - Haberdashers’ Academies Trust South
The Apprentice IT Support Technician is responsible for providing day-to-day support at the schools, whilst supporting other members of the team. The successful candidate will also be responsible for supporting day-to-day IT operations in the absence of the IT technician and Senior Technician.
What you’ll do at work
Support
- Log all support requests with relevant information on the helpdesk.
- Support with administration of IT systems and tools.
- Record and replace defective equipment within the helpdesk.
- Assist with relocation of hardware when required.
- Maintain and update the Cluster hardware and software inventory.
- Manage AV/IT services at events and ensure that the services meet the high expectations of the school.
Cluster
- Pro-actively assist with any other IT support requests that may arise.
Regular checks
- Weekly checks of all IT suites, stock levels and IT equipment within classrooms.
System Development
- To develop a high level of liaison with administrative, curricular and support staff across the Trust to maintain a clear understanding of their aims and IT needs.
- To assist in the development of systems for the ongoing work of the Trust, maintaining an awareness of developments in the world of software, hardware and related IT topics.
- To participate in the work of the Trust development working groups.
Health and Safety
- Assist in the Trusts program of Portable Appliance Testing.
- Complete or assist in completing risk assessments
- Comply with Health and Safety guidance from the Trust and the Health and Safety Executive.
- Move equipment and consumables around and between Trust sites.
A sizable amount of the Trust’s IT equipment is installed at a high level, including projectors, speakers, and wireless access point. Therefore, members of the team are required to work at height on the appropriate
equipment including ladders, towers, scaffolding.
Security/Data
It is essential that the Apprentice IT Technician understands the critical nature of the Trust's data and takes all necessary measures to ensure its confidentiality, integrity, and availability.
The security of the Trust's data is one of the most important considerations for all members of the team, second only to safety. This
Includes
- Ensuring appropriate backups are taken on a regular basis to minimise the risk of data loss in the event of a system failure or other disaster.
- Ensuring appropriate security software such as anti-virus and anti-malware is in place and regularly updated to protect the Trust's infrastructure from potential threats.
- Ensuring all systems and applications are secured against external attacks, whether through the internet or any other means, by implementing firewalls, access controls, and other security measures.
- Ensuring all media containing Trust data such as hard disks, memory pens, tapes, floppy disks, etc. are secure at all times and disposed of in a manner that ensures data cannot be retrieved.
- Ensuring staff follow the Trust's Data Protection Policy and comply with relevant regulations and standards, including GDPR and Cyber Essentials.
- Conduct regular security audits and risk assessments to identify vulnerabilities and address them proactively.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Non judgemental
- Patience
Where you will work
Borough Academy - 94B Southwark Bridge Street London SE1 0EX
College or training organisation
ESTIO TRAINING LIMITED
Your training course
Information communications technician
Equal to Level 3 (A level)
Company Benefits
- Eligible for an NUS card for discounts in shops and restaurants.
- Eligible for an apprenticeship oyster card, 30% off travel.
- Discount on Nandos, ASOS, Vue cinema and much more.
- Automatic rise in pay after 12 months.
After this apprenticeship
Possible full time progression for the right candidate after the apprenticeship.
Hours
Monday to Friday, 8:30 am to 3:30 pm.
30 hours a week
Possible start date
01 Apr 2025
Duration
18 months
Positions available
2
Other Requirements
Pre-employment checks. Please be aware that upon a successful offer of employment the company completes digitalised right-to-work checks and DBS applications via an external provider - 'Matrix Screening'. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.
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