Job Summary
A rewarding opportunity for a Health and Wellbeing Coach to work in practices across North Solihull providing one to one and group support to patients with low level mental health support needs. The role will be practice based and you will form an integral part of the Primary Care team, employed by Gateway Family Services, a Community Interest Company and leading provider of health and wellbeing services in Birmingham and Solihull. In addition to Primary Care colleagues, you will also work closely with the wider Gateway team comprising of Social Prescribers and Lifestyle Advisors, working collaboratively to provide best fit support for patients and supporting each other as peers.
Main duties of the job
As a Health and Wellbeing Coach you will rpvide one to one and group based support to patients referred by GPs and other Primary Care staff. You will rovide low intensity interventions to support patients with self management and recovery from lower level mental health issues.
Support will focus on motivational interviewing, goal setting and action planning with support spanning a shorter time frame of around 6 appointments, maintianing a caseload and accurate redord keeping.
You will work as part of practices teams across a designated group of practices, forming part of a team of Health and Wellbeing Coaches working across North Solihull.
You will work closeley with colleagues from Gateway Family Services as well as those from Primary Care, inclduing Social Prescribers and Lifestyle Advisors.
About Us
Gateway Family Services is a Community Interest Company delivering health and wellbeing services across Birmingham and Solihull. We have a great team who work collaboratively across services to support patients and service users to achieve the best outcomes. As an employer we believe our staff are our biggest asset and are proud to offer a range of benefits including flexible and hybrid working options (where roles allow), workplace wellbeing support including an Employee Assistance Programme and access to GP support 24/7, enhanced annual leave and access to employee discounts. We offer a comprehensive induction and training packages and opportunities to influence and shape service delivery.
Date posted
21 February 2025
Pay scheme
Other
Salary
£26,000 to £28,000 a year dependant on qualifications and experience
Contract
Fixed term
Duration
1 years
Working pattern
Full-time
Reference number
B0637-25-0000
Job locations
The Castle Practice
2 Hawthorne Road
Castle Bromwich
Birmingham
B36 0HH
Job Description
Job responsibilities
Job Purpose
The role will combine Health and Wellbeing Coach motivational interviewing techniques with the skills of Psychological Wellbeing practices to provide a supportive service, working within Primary Care, supporting patients to take proactive steps to improve their own mental health and wellbeing.
They will provide low intensity interventions that will help patients to manage their own recovery. Sessions will be delivered both on a one-to-one and group basis, coaching and motivating through multiple sessions, setting goals and agreeing action planning to support effective outcomes. The role will work closely with other support organisations including Social Prescribers, IAPT services and wider Solihull health and wellbeing services.
The post holder will be required to effectively manage a caseload of patients and maintain accurate and concise records and ensure effective onward referral processes are in place and utilised.
Duties And Key Responsibilities
Conduct patient-centred interviews to identify areas where patients wish to see change and agree action plan and steps in conjunction with patients
Make accurate assessments of the risk patients pose to themselves and others
Make decisions on the suitability of new referrals, referring clients to alternative services or 'stepping up' their treatment to high-intensity psychological therapy if necessary
Support primary care staff to make appropriate referrals to the service, raising awareness of the support available
Devise a shared treatment plan with your patient that's delivered via a range of methods such as face-to-face, online or over the telephone
Provide low-intensity interventions, using current methods, models and tools to influence positive behaviour change
Provide both group and one to one support to patients using a range of mediums including face to face and telephone support
Attend Multidisciplinary Meetings About Referrals Or Clients In Treatment
Develop strong professional relationships with Primary Care staff, Social Prescribers and external support services
Liaise with external agencies including housing, police, local authority, employers and employment support workers where necessary
Provide and receive information related to mental health to individuals or groups of clients, relatives, carers, members of the public and professionals
Planning and prioritising of own workload to ensure appropriate levels of intervention are provided to each client
Completion and maintenance of client records and updating databases to provide key outcome and evidence monitoring of service
Signposting and referral to other agencies and services to promote sustained behaviour change and health outcomes
Design and completion of relevant paperwork to provide support to clients in the form of assessments, updates and action plans
Personal Development
Undertake clinical supervision on a regular basis in line with relevant professional guidelines and policies
General
Report to Line Manager on workload, progress and results
Manage own time and resources
Prioritise workload in liaison with Line Manager
Any other duties as agreed with Line Manager, commensurate to the post
Health and Safety
Take reasonable care for the Health and Safety of yourself or other persons who may be affected by your act or omissions
Co-operate with the Company to comply with any Company safety rule and/or any duty or requirement imposed under legislation or relevant Codes of Practice
Maintain safe and clean conditions in your working area according to the Companys housekeeping standards
Work in accordance with information and training provided
Equal Opportunities
It is the responsibility of each employee to abide by the Companys Equal Opportunities Policy
Data Protection
At all times during employment, to comply with the provisions of the Data Protection Act 1998 and with any policy introduced by the Company to comply with the Act including GDPR legislation.
Responsibilities
Job description Job responsibilities
Attend multidisciplinary meetings about referrals or clients in treatment
Develop strong professional relationships with Primary Care staff, Social Prescribers and external support services
Liaise with external agencies including housing, police, local authority, employers and employment support workers where necessary
Provide and receive information related to mental health to individuals or groups of clients, relatives, carers, members of the public and professionals
Planning and prioritising of own workload to ensure appropriate levels of intervention are provided to each client
Completion and maintenance of client records and updating databases to provide key outcome and evidence monitoring of service
Signposting and referral to other agencies and services to promote sustained behaviour change and health outcomes
Design and completion of relevant paperwork to provide support to clients in the form of assessments, updates and action plans
Personal Development
Undertake clinical supervision on a regular basis in line with relevant professional guidelines and policies
General
Report to Line Manager on workload, progress and results
Manage own time and resources
Prioritise workload in liaison with Line Manager
Any other duties as agreed with Line Manager, commensurate to the post
Health and Safety
Take reasonable care for the Health and Safety of yourself or other persons who may be affected by your act or omissions
Co-operate with the Company to comply with any Company safety rule and/or any duty or requirement imposed under legislation or relevant Codes of Practice
Maintain safe and clean conditions in your working area according to the Companys housekeeping standards
Work in accordance with information and training provided
Equal Opportunities
It is the responsibility of each employee to abide by the Companys Equal Opportunities Policy
Data Protection
At all times during employment, to comply with the provisions of the Data Protection Act 1998 and with any policy introduced by the Company to comply with the Act including GDPR legislation.
Person Specification
Skills
Skills and Abilities Essential
- Able to develop good therapeutic relationships with clients
- Demonstrate a good understanding of the evidence base and development of self-management
- Excellent teamworking skills and an aptitude for fostering good working relationships at all levels
- An interest in using clinical supervision and personal development positively and effectively
- Able to work well under pressure and effectively manage caseload of multiple patients
- Knowledge of safeguarding (Adults and children) and risk assessments
- Excellent facilitation skills including conflict resolution in group settings
- Active listening skills with an ability to build rapport with people and patients
- Able to communicate clearly and persuasively, both verbally and in writing
- Basic IT skills, including word processing and database packages
- Good time management and organisational skills relating to the overall number of client contacts offered and clinical sessions carried out per week
- IT skills to include Microsoft Office
Desirable
- Understanding of long-term conditions and their impact on wellbeing and motivation
- Knowledge of health and wellbeing services and support in Solihull
Experience Essential
- Experience of supporting patients with low level mental health issues and conditions
- Experience of using coaching approaches and techniques or other supportive strategies (e.g., Motivational Interviewing)
- Experience of providing one to one and group support based on patient need
- Managing a caseload of patients, prioritisng in accordance with need and support required
- Working as part of a multi-disciplinary team, working alongside internal and external agencies to provide comprehensive support
- Development of shared treatment plans in coproduction with patients
- Planning and prioritising own workload
- Accurate record keeping in relation to patient records, referrals and outcomes
Desirable
- Experience of working within or alongside Social Prescribing Services
- Working as part of a multidisciplinary Primary Care team
Qualifications Essential
- Coaching/Counselling qualification gained through a PCI accredited organisation (or be willing to work towards) (H&WB Coach 4 day training)
- Mental Health based qualification - e.g. NVQ Level 2 or above
Desirable
- Registered member of an appropriate governing body (BACP, BABCP)
Person Specification Skills and Abilities Essential
- Able to develop good therapeutic relationships with clients
- Demonstrate a good understanding of the evidence base and development of self-management
- Excellent teamworking skills and an aptitude for fostering good working relationships at all levels
- An interest in using clinical supervision and personal development positively and effectively
- Able to work well under pressure and effectively manage caseload of multiple patients
- Knowledge of safeguarding (Adults and children) and risk assessments
- Excellent facilitation skills including conflict resolution in group settings
- Active listening skills with an ability to build rapport with people and patients
- Able to communicate clearly and persuasively, both verbally and in writing
- Basic IT skills, including word processing and database packages
- Good time management and organisational skills relating to the overall number of client contacts offered and clinical sessions carried out per week
- IT skills to include Microsoft Office
Desirable
- Understanding of long-term conditions and their impact on wellbeing and motivation
- Knowledge of health and wellbeing services and support in Solihull
Experience Essential
- Experience of supporting patients with low level mental health issues and conditions
- Experience of using coaching approaches and techniques or other supportive strategies (e.g., Motivational Interviewing)
- Experience of providing one to one and group support based on patient need
- Managing a caseload of patients, prioritisng in accordance with need and support required
- Working as part of a multi-disciplinary team, working alongside internal and external agencies to provide comprehensive support
- Development of shared treatment plans in coproduction with patients
- Planning and prioritising own workload
- Accurate record keeping in relation to patient records, referrals and outcomes
Desirable
- Experience of working within or alongside Social Prescribing Services
- Working as part of a multidisciplinary Primary Care team
Qualifications Essential
- Coaching/Counselling qualification gained through a PCI accredited organisation (or be willing to work towards) (H&WB Coach 4 day training)
- Mental Health based qualification - e.g. NVQ Level 2 or above
Desirable
- Registered member of an appropriate governing body (BACP, BABCP)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Gateway Family Services CIC
Address
The Castle Practice
2 Hawthorne Road
Castle Bromwich
Birmingham
B36 0HH
Employer's website
https://gatewayfs.org/ (Opens in a new tab)
