Are you ready to unleash your full potential? We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.
About The Team
At Worldpay, our Enterprise Learning Team focuses on scalable learning programs. The Senior Sales Trainer will create, manage, and evaluate learning programs covering all products and solutions supporting our MANAGE category. Serving an audience in Business Development and Relationship Management, including Sales Development Representatives and Strategic Sales groups across APAC, EMEA, North America and LATAM. The role requires expertise in creating blended learning programs incorporating eLearning, virtual live sessions and face to face facilitation approaches.
What You Will Be Doing
The Senior Product Trainer will work closely with Subject Matter Experts in Product Commercialization and Product to ensure the curriculum is accurate, engaging, and impactful. This position will play a key role in aligning product knowledge with organizational goals and enhancing team performance. Collaboration with the “Skills and Process Training” team is essential for creating compelling content. We seek a candidate with exceptional leadership abilities, drive to cultivate a robust product training team.
Key Responsibilities
- Curriculum Development: Design and develop a comprehensive product training curriculum, including e-learning modules, instructor-led sessions, and hands-on practices. Ensure a unified look and feel across all Product Training Categories for our License to Sell program for commercial teams. The enterprise product curriculum will ensure sales teams are well-versed in positioning Worldpay’s “Manage” products suit using Worldpay’s Enterprise Sales methodology.
- Blended Learning Delivery: Integrate eLearning, virtual live sessions, in-person sessions, and on-the-job training methods to create a blended learning experience.
- Content Creation and Management: Collaborate with subject matter experts to develop and regularly update learning content, ensuring accuracy, relevancy and alignment with business objectives. Support team development in instructional design using digital methodologies and quality assurance.
- Training Needs Analysis: Assess training needs with department heads and Go-To-Market leadership, analyzing performance metrics and feedback to align curriculum with sales competencies.
- Instructional Design: Apply instructional design principles & digital design methodologies to create engaging and effective training materials.
- Program Evaluation and Tracking: Measure training effectiveness through assessments, surveys, and performance metrics, ensuring alignment with learning outcomes. Ensure programs feed into the overall tracking of the License to Sell program via articulate and SABA LMS.
- Project Management: Manage timelines and resources to ensure timely delivery of training initiatives.
- Stakeholder Communication: Serve as the main contact for training-related inquiries and provide regular updates.
- Ongoing Support: Provide ongoing support and coaching to sales teams for successful application of training content.
- Maintain a standardized Calendar of your Curriculum.
- Stay up to date with industry trends and best practices in sales training and the payments industry.
What You Bring
- Minimum of 7 years of experience in the payments industry.
- 5+ years of experience developing product training curriculum, preferably in an enterprise setting.
- Proven experience in creating and implementing blended learning solutions (digital, in person & virtual facilitation and on the job training. (e-learning and in-person).
- Experience in designing training content with Articulate.
- Familiarity with e-learning platforms and learning management systems, SABA LMS.
- Strong background in training sales methodologies, particularly for enterprise merchants.
- Hands-on sales experience with a track record of success.
- Excellent in-classroom training and facilitation skills.
- Strong communication, presentation, and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
- Highly organized with strong attention to detail.
Added Bonus If You Have
- Certification in sales training or instructional design.
- Experience leading and managing new hire training program.
- Experience with e-learning platforms and virtual training tools.
- Deep knowledge of Worldpay’s enterprise product offerings.
- Experience in selling Worldpay’s enterprise products using Worldpay’s Sales methodology.
What We Offer You
- A competitive salary and benefits
- A variety of career development tools, resources and opportunities
- The chance to work on some of the most challenging, relevant issues in the payment industry
- Time to support charities and give back in your community.
Privacy Statement
Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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